Changes / SurveyMonkey / Intermittent error when logging in

SurveyMonkey: Major incident: Intermittent error when logging in

Summary

SurveyMonkey reported intermittent login errors with major impact starting at 2026-04-22 18:56 UTC. The incident lasted 17 min and was resolved at 2026-04-22 19:13 UTC; no cause or specific fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 57%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Intermittent error when logging in
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-22 18:56 UTC
AddedResolved time#5
Before: not present
After: 2026-04-22 19:13 UTC
AddedAffected components#6
Before: not present
After: SurveyMonkey
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Intermittent error when logging in (this change)
SurveyMonkey reported intermittent login errors with major impact starting at 2026-04-22 18:56 UTC. The incident lasted 17 min and was resolved at 2026-04-22 19:13 UTC; no cause or specific fix was stated.
Major incident

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