# SurveyMonkey change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [SurveyMonkey](https://rewindex.com/company/surveymonkey.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 16 | 16 | 2026-09-24 12:16 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-09-24 12:16 UTC | Major incident | [Major incident: Audience Preview Page is not responding](https://rewindex.com/change/ic8a7fb60bf6158.md) | outage | SurveyMonkey’s Audience Preview Page was not responding in a major incident that started at 2026-09-24 12:16 UTC and was resolved at 2026-09-24 15:32 UTC, lasting 3 h 16 min. The vendor reported that Engineering was investigating, but stated no cause or specific fix. | | 2026-08-19 17:23 UTC | Major incident | [Major incident: Blank page for Multi-Survey Analysis](https://rewindex.com/change/i7e7cb4ffdff5b2.md) | outage | SurveyMonkey’s Multi-Survey Analysis displayed a blank page in a major-impact incident starting at 2026-08-19 17:23 UTC. A fix was implemented, and the incident was resolved at 2026-08-19 17:37 UTC after 14 min. | | 2026-08-18 00:42 UTC | Major incident | [Major incident: Excel/CSV Exports are failing](https://rewindex.com/change/i540b7728066cc8.md) | outage | SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented. | | 2026-07-14 19:07 UTC | Major incident | [Major incident: Customers are unable to contact support through our Help Center chatbot](https://rewindex.com/change/i96c6a173844cb7.md) | outage | SurveyMonkey reported a major Help Center chatbot outage preventing customers from reaching a live agent or submitting an email support case. It started at 2026-07-14 19:07 UTC and was resolved at 2026-07-14 20:06 UTC, lasting 58 min. A fix was implemented at 07-14 20:00 UTC; no cause was stated. | | 2026-06-23 20:08 UTC | Major incident | [Major incident: Issue with Log In page](https://rewindex.com/change/i035bcfc81aee3c.md) | outage | SurveyMonkey reported a major incident preventing users from logging in, starting at 2026-06-23 20:08 UTC and resolved at 2026-06-23 20:55 UTC, with a computed duration of 46 min. A fix was implemented by 2026-06-23 20:43 UTC. | | 2026-05-28 05:03 UTC | Major incident | [Major incident: SurveyMonkey Help Center is Down](https://rewindex.com/change/ife51daf77ddb7d.md) | outage | SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally. | | 2026-04-24 12:19 UTC | Major incident | [Major incident: App listing cannot be updated on SurveyMonkey](https://rewindex.com/change/i5f2b1fbf14aaa6.md) | outage | Users in all regions could not update their App listing on SurveyMonkey’s Developer portal during a major-impact incident starting 2026-04-24 12:19 UTC. It lasted 2 h 0 min and was resolved at 2026-04-24 14:19 UTC; no cause or fix was stated. | | 2026-04-24 08:40 UTC | Major incident | [Major incident: TURF and Empirical Bayes not working on MaxDiff surveys](https://rewindex.com/change/i1cb44a31d8d18c.md) | outage | TURF and Empirical Bayes were not working on MaxDiff surveys in a major-impact SurveyMonkey incident that started at 2026-04-24 08:40 UTC. The incident lasted 6 h 4 min and was resolved at 2026-04-24 14:45 UTC; no cause or specific fix was stated. | | 2026-04-22 18:56 UTC | Major incident | [Major incident: Intermittent error when logging in](https://rewindex.com/change/i3ab46b4f3ce4a1.md) | outage | SurveyMonkey reported intermittent login errors with major impact starting at 2026-04-22 18:56 UTC. The incident lasted 17 min and was resolved at 2026-04-22 19:13 UTC; no cause or specific fix was stated. | | 2026-04-15 14:23 UTC | Major incident | [Major incident: Low survey completion rate for RewardsApp Surveys with Advanced-Logic](https://rewindex.com/change/i50c611f7111093.md) | outage | SurveyMonkey reported a major incident in which RewardsApp surveys with advanced logic could prevent respondents from starting, lowering completion rates. It started at 2026-04-15 14:23 UTC and was resolved at 2026-04-15 17:20 UTC, lasting 2 h 56 min; SurveyMonkey said it identified the cause and was implementing a fix, without providing details. | | 2026-04-13 15:24 UTC | Major incident | [Major incident: Errors showing on Analyze charts](https://rewindex.com/change/i8a4de5fd3543bf.md) | outage | SurveyMonkey reported a major incident causing errors on Analyze charts from 2026-04-13 15:24 UTC to 2026-04-13 18:44 UTC, lasting 3 h 19 min. A workaround temporarily disabled an Analyze update so charts loaded without errors using the older version; a fix was later implemented and the incident resolved. | | 2026-02-10 19:20 UTC | Major incident | [Major incident: Users on Canadian DC not able to complete some surveys from US DC](https://rewindex.com/change/i1882ee4c98edda.md) | outage | SurveyMonkey reported a major outage affecting users logged into its Canadian data center: submitting responses to a subset of surveys stored in the US data center returned errors. It started at 2026-02-10 19:20 UTC and was resolved at 2026-02-10 19:41 UTC, with a reported duration of 20 min; monitoring continued. | | 2026-01-12 23:47 UTC | Major incident | [Major incident: Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'](https://rewindex.com/change/i5a097980915870.md) | outage | SurveyMonkey reported a major outage on some surveys: respondents could not progress past matrix questions with 'Number of rows respondents must answer:' set to 'All'. The incident started at 2026-01-12 23:47 UTC and lasted 40 min, resolving at 2026-01-13 00:27 UTC; a fix was implemented at 2026-01-13 00:19 UTC. | | 2025-11-18 11:54 UTC | Major incident | [Major incident: 503 Service Temporarily Unavailable error when accessing Contacts](https://rewindex.com/change/i7de46b13c26506.md) | outage | SurveyMonkey reported a major outage causing a 503 Service Temporarily Unavailable error when accessing Contacts. It started at 2025-11-18 11:54 UTC and was resolved at 2025-11-18 14:13 UTC, lasting 2 h 19 min. The vendor identified the issue and reported implementing a fix, but did not specify the cause. | | 2025-11-07 02:33 UTC | Major incident | [Major incident: Analyze page not loading correctly on Windows 10 computers](https://rewindex.com/change/i2d82e79db3c3dc.md) | outage | SurveyMonkey’s Analyze page was not loading correctly on Windows 10 computers, affecting users in certain regions, like Australia. The vendor rated the impact major; the incident started at 2025-11-07 02:33 UTC and was resolved at 2025-11-07 03:02 UTC, lasting 29 min. | | 2025-10-31 00:50 UTC | Major incident | [Major incident: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.](https://rewindex.com/change/i087dda8406e047.md) | outage | SurveyMonkey reported a major outage: charts failed to load on the Analyze page for some accounts, and Multi-survey Analysis was not loading. It started at 2025-10-31 00:50 UTC and was resolved at 2025-10-31 01:56 UTC, lasting 1 h 5 min; no cause or specific fix was stated. | --- Canonical: https://rewindex.com/company/surveymonkey/changes · Markdown: https://rewindex.com/company/surveymonkey/changes.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/changes · Generated 2026-10-18T00:36:57.620Z