Changes / SurveyMonkey / Errors showing on Analyze charts
SurveyMonkey: Major incident: Errors showing on Analyze charts
Summary
SurveyMonkey reported a major incident causing errors on Analyze charts from 2026-04-13 15:24 UTC to 2026-04-13 18:44 UTC, lasting 3 h 19 min. A workaround temporarily disabled an Analyze update so charts loaded without errors using the older version; a fix was later implemented and the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Errors showing on Analyze charts
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-13 15:24 UTC
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After: 2026-04-13 18:44 UTC
Before: not present
After: SurveyMonkey
Before: not present
After: We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
Before: not present
After: A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Errors showing on Analyze charts (this change) SurveyMonkey reported a major incident causing errors on Analyze charts from 2026-04-13 15:24 UTC to 2026-04-13 18:44 UTC, lasting 3 h 19 min. A workaround temporarily disabled an Analyze update so charts loaded without errors using the older version; a fix was later implemented and the incident resolved. | Major incident |
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