# SurveyMonkey: Major incident: Errors showing on Analyze charts

**Summary:** SurveyMonkey reported a major incident causing errors on Analyze charts from 2026-04-13 15:24 UTC to 2026-04-13 18:44 UTC, lasting 3 h 19 min. A workaround temporarily disabled an Analyze update so charts loaded without errors using the older version; a fix was later implemented and the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 15:24 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nlvd2l3t1rfr](https://stspg.io/nlvd2l3t1rfr)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)
- Versions: before (none: first archived) → after incident\_version:262/p6m8dcf98sxw@c969fed8cc5b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors showing on Analyze charts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-13 15:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 18:44 UTC
```

**6. Added: Affected components**

```diff
+ SurveyMonkey
```

**7. Added: Update** (identified) · 2026-04-13 15:24 UTC

```diff
+ We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
```

**8. Added: Update** (identified) · 2026-04-13 15:51 UTC

```diff
+ A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
```

**9. Added: Update** (monitoring) · 2026-04-13 17:00 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-04-13 18:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 15:24 UTC | Major incident: Errors showing on Analyze charts (this change) | outage |

All SurveyMonkey changes: [timeline](https://rewindex.com/company/surveymonkey/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8a4de5fd3543bf · Markdown: https://rewindex.com/change/i8a4de5fd3543bf.md · JSON: https://rewindex.com/api/v1/changes/i8a4de5fd3543bf · Generated 2026-10-18T02:25:48.547Z