RudderStack change history

RudderStack reported a critical Data Ingestion issue in the EU region from 2026-09-29 21:57 UTC to 2026-09-29 22:58 UTC, lasting 1 h 1 min. A fix was implemented at 09-29 22:39 UTC, and the incident was resolved; no cause was stated.

RudderStack’s Live Events feature in the Web Application was unavailable in a major-impact incident from 2026-06-30 17:08 UTC to 2026-06-30 18:44 UTC, lasting 1 h 36 min. Data ingestion was not affected; the incident was resolved, with no cause or fix specified.

RudderStack reported a major Control Plane instability incident in US, EU and IN, increasing event delivery latency across customers; ingestion was unaffected. It started at 2026-06-17 12:45 UTC and resolved at 2026-06-17 13:14 UTC, lasting 28 min. RudderStack identified the issue and monitored the system but stated no specific cause or fix.

RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It started at 2026-05-08 03:44 UTC and was resolved at 2026-05-08 04:02 UTC, with a computed duration of 17 min. RudderStack attributed the disruption to an AWS load balancer issue affecting its ingestion layer.

RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It ran from 2026-05-08 02:47 UTC to 2026-05-08 03:02 UTC (15 min). RudderStack attributed the disruption to an AWS load balancer issue and reported resolution.

RudderStack reported a major ingestion outage affecting Starter and Growth customers in US and EU regions, starting 2026-04-13 06:31 UTC, with a computed duration of 0 min. The resolved update separately states impact from 06:31 AM to 06:50 AM UTC and attributes dropped traffic to changes in a request routing service; the issue was identified and resolved.

RudderStack reported a major EU ingestion and user transformation timeout incident starting 2026-01-28 21:59 UTC, resolved at 22:49 UTC after 50 min. Ingestion returned 5xx errors for some EU customers; SDK retries likely recovered events, but Server Side SDK data loss was possible. Some user transformation executions also timed out.

RudderStack reported a major Control Plane and Activation API outage starting 2025-12-19 18:40 UTC, causing possible web app access errors; data-plane event ingestion was unaffected. An internal service outage affected dependent components, and RudderStack rolled out a fix. All services returned to normal at 2025-12-19 19:14 UTC, after 34 min.

RudderStack reported a critical US data ingestion outage affecting Enterprise, Growth, Starter, and Pro tiers, starting 2025-11-18 15:32 UTC and lasting 6 min, with resolution recorded at 2025-11-18 15:39 UTC. The vendor attributed the disruption to an intermittent Cloudflare issue affecting a backend component and said mobile/web SDK events would be retried.

RudderStack reported major data ingestion failures for Enterprise customers in the US, starting 2025-11-18 15:12 UTC and resolved with a computed duration of 0 min; the vendor separately listed an issue timeline of 14:37–14:52 UTC. An intermittent Cloudflare issue affecting a backend component caused the disruption; the vendor confirmed ingestion was fully operational.

RudderStack reported a major outage affecting Python Transformations in the US from 2025-10-20 15:32 UTC to 2025-10-20 21:51 UTC (6 h 18 min). The vendor attributed the issues to an ongoing AWS incident and limited AWS resources; increased EC2 instance launches restored capacity, and all backlog was cleared with no lingering customer impact reported.

RudderStack reported major-impact loss of a small percentage of free-tier warehouse events from 2025-03-03 09:00 UTC to 2025-03-03 10:00 UTC, lasting 1 h 0 min. The vendor attributed degraded performance, failing health checks and increased service restarts to custom configurations not restored during an internal database migration; it reported implementing a fix and resolved the incident.

RudderStack reported a major incident affecting Google Ads offline conversion destinations in US and EU regions after Google Ads API v16 deprecation, causing missing or delayed data. It started and resolved at 2025-02-05 13:00 UTC (reported duration: 0 min). Events were replayed to recover data, but customers without backups may still experience data loss.

RudderStack reported a major incident with high rates of 5xx errors during event ingestion for starter and growth tiers in the US region. It started at 2024-12-27 22:55 UTC and was resolved at 2024-12-27 23:15 UTC, lasting 19 min; the vendor confirmed ingestion was back to normal.

RudderStack reported a major incident: incorrect CDN MIME type headers (binary/octet-stream) caused modern browsers to reject JavaScript SDK plugin scripts, preventing plugin loading and losing instrumented events to RudderStack and device mode destinations. The incident started and was marked resolved at 2024-12-17 09:45 UTC, with a recorded duration of 0 min; impact varied across customers.

RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC.

RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal.

RudderStack reported a major ingestion failure affecting a subset of webhook source events in EU and US Data Ingestion. The incident started at 2024-09-05 15:00 UTC and was resolved at 2024-09-05 15:30 UTC, lasting 30 min; RudderStack identified the issue and reported implementing a fix, without specifying the cause.

RudderStack reported a major Intercom destination outage affecting all customer tiers across EU and US data processing pipelines. Intercom’s WAF blocked requests with the User-Agent header set to RudderLabs. The incident started at 2024-07-15 12:23 UTC and was resolved at 2024-07-15 13:54 UTC, lasting 1 h 31 min; RudderStack reported the issue fixed.

RudderStack reported a major Data Ingestion outage affecting starter and growth users in the EU region, starting at 2024-05-22 12:00 UTC and resolved at 2024-05-22 12:51 UTC. The computed incident duration was 50 min; the vendor provided no cause or fix details.

RudderStack reported a critical outage affecting enterprise customers’ Data Ingestion (US), starting at 2024-02-23 23:33 UTC and lasting 1 h 59 min until resolution at 2024-02-24 01:32 UTC. A fix was rolled out at 02-24 00:52 UTC, followed by monitoring; no cause was stated.

RudderStack reported a major incident involving partial Public API disruption after an upgrade and a web application outage; ingestion and delivery remained normal. It started at 2024-02-21 05:12 UTC and was resolved at 2024-02-21 06:23 UTC, lasting 1 h 10 min.