Changes / RudderStack / Data loss of small percentage of warehouse events on free tier
RudderStack: Major incident: Data loss of small percentage of warehouse events on free tier
Summary
RudderStack reported major-impact loss of a small percentage of free-tier warehouse events from 2025-03-03 09:00 UTC to 2025-03-03 10:00 UTC, lasting 1 h 0 min. The vendor attributed degraded performance, failing health checks and increased service restarts to custom configurations not restored during an internal database migration; it reported implementing a fix and resolved the incident.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 76%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Data loss of small percentage of warehouse events on free tier
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After: major
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After: resolved
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After: 2025-03-03 09:00 UTC
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After: 2025-03-03 10:00 UTC
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After: Warehouses
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After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
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After: This incident has been resolved.
During the migration of our internal database, certain custom configurations from the previous version were not restored in the new setup. This led to degraded service performance, causing failing health checks and an increase in service restarts.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Data loss of small percentage of warehouse events on free tier (this change) RudderStack reported major-impact loss of a small percentage of free-tier warehouse events from 2025-03-03 09:00 UTC to 2025-03-03 10:00 UTC, lasting 1 h 0 min. The vendor attributed degraded performance, failing health checks and increased service restarts to custom configurations not restored during an internal database migration; it reported implementing a fix and resolved the incident. | Major incident |
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