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RudderStack: Data loss of small percentage of warehouse events on free tier
RudderStack reported major-impact loss of a small percentage of free-tier warehouse events from 2025-03-03 09:00 UTC to 2025-03-03 10:00 UTC, lasting 1 h 0 min. The vendor attributed degraded performance, failing health checks and increased service restarts to custom configurations not restored during an internal database migration; it reported implementing a fix and resolved the incident.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Warehouses
Timeline of updates
- investigating
We are currently investigating this issue.
- identified
The issue has been identified and a fix is being implemented.
- resolved
This incident has been resolved. During the migration of our internal database, certain custom configurations from the previous version were not restored in the new setup. This led to degraded service performance, causing failing health checks and an increase in service restarts.
Rewindex changes for this incident
- Major incident: Data loss of small percentage of warehouse events on free tier 2025-03-03 09:00 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON