Changes / RudderStack / Event ingestion issue for Starter and Growth customers in US
RudderStack: Critical incident: Event ingestion issue for Starter and Growth customers in US
Summary
RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It started at 2026-05-08 03:44 UTC and was resolved at 2026-05-08 04:02 UTC, with a computed duration of 17 min. RudderStack attributed the disruption to an AWS load balancer issue affecting its ingestion layer.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Event ingestion issue for Starter and Growth customers in US
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-05-08 03:44 UTC
Before: not present
After: 2026-05-08 04:02 UTC
Before: not present
After: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
Before: not present
After: We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
Before: not present
After: AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
Before: not present
After: This incident has been resolved
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Event ingestion issue for Starter and Growth customers in US (this change) RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It started at 2026-05-08 03:44 UTC and was resolved at 2026-05-08 04:02 UTC, with a computed duration of 17 min. RudderStack attributed the disruption to an AWS load balancer issue affecting its ingestion layer. | Major incident |
All RudderStack changes → · RudderStack profile · Markdown · JSON