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RudderStack: Event ingestion issue for Starter and Growth customers in US
RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It started at 2026-05-08 03:44 UTC and was resolved at 2026-05-08 04:02 UTC, with a computed duration of 17 min. RudderStack attributed the disruption to an AWS load balancer issue affecting its ingestion layer.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Data Ingestion - Data Ingestion (US)Data Ingestion (US)
Timeline of updates
- investigating
We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
- investigating
AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
- resolved
This incident has been resolved
Rewindex changes for this incident
- Critical incident: Event ingestion issue for Starter and Growth customers in US 2026-05-08 03:44 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON