# RudderStack: Event ingestion issue for Starter and Growth customers in US

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-05-08 03:44 UTC · Resolved: 2026-05-08 04:02 UTC · Duration: 18 min
- Updates: 3 · Affected components: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
- [Vendor status page: https://stspg.io/r7j757j0jxb9](https://stspg.io/r7j757j0jxb9)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It started at 2026-05-08 03:44 UTC and was resolved at 2026-05-08 04:02 UTC, with a computed duration of 17 min. RudderStack attributed the disruption to an AWS load balancer issue affecting its ingestion layer. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-08 03:44 UTC: We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
- **investigating** 2026-05-08 03:45 UTC: AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
- **resolved** 2026-05-08 04:02 UTC: This incident has been resolved

## Rewindex changes for this incident

- 2026-05-08 03:44 UTC: [Critical incident: Event ingestion issue for Starter and Growth customers in US](https://rewindex.com/change/iae47939a44a7f4.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/j5zh47q9ft9q · Markdown: https://rewindex.com/company/rudderstack/incidents/j5zh47q9ft9q.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/j5zh47q9ft9q · Generated 2026-10-18T11:27:38.735Z