# RudderStack: Critical incident: Event ingestion issue for Starter and Growth customers in US

**Summary:** RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It started at 2026-05-08 03:44 UTC and was resolved at 2026-05-08 04:02 UTC, with a computed duration of 17 min. RudderStack attributed the disruption to an AWS load balancer issue affecting its ingestion layer. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 03:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r7j757j0jxb9](https://stspg.io/r7j757j0jxb9)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/j5zh47q9ft9q@2f9ebfbe0dac
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Event ingestion issue for Starter and Growth customers in US
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 03:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 04:02 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2026-05-08 03:44 UTC

```diff
+ We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
```

**8. Added: Update** (investigating) · 2026-05-08 03:45 UTC

```diff
+ AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
```

**9. Added: Update** (resolved) · 2026-05-08 04:02 UTC

```diff
+ This incident has been resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 03:44 UTC | Critical incident: Event ingestion issue for Starter and Growth customers in US (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iae47939a44a7f4 · Markdown: https://rewindex.com/change/iae47939a44a7f4.md · JSON: https://rewindex.com/api/v1/changes/iae47939a44a7f4 · Generated 2026-10-18T02:31:38.157Z