Changes / RudderStack / Event ingestion issue for Starter and Growth customers in US

RudderStack: Critical incident: Event ingestion issue for Starter and Growth customers in US

Summary

RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It ran from 2026-05-08 02:47 UTC to 2026-05-08 03:02 UTC (15 min). RudderStack attributed the disruption to an AWS load balancer issue and reported resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 68%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Event ingestion issue for Starter and Growth customers in US
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-08 02:47 UTC
AddedResolved time#5
Before: not present
After: 2026-05-08 03:02 UTC
AddedAffected components#6
Before: not present
After: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
AddedUpdateinvestigating#8
Before: not present
After: AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
AddedUpdatemonitoring#9
Before: not present
After: We are seeing improvement on event ingestion metrics, currently monitoring.
AddedUpdatemonitoring#10
Before: not present
After: We are seeing significant improvement in event ingestion, the team is still monitoring.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Event ingestion issue for Starter and Growth customers in US (this change)
RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It ran from 2026-05-08 02:47 UTC to 2026-05-08 03:02 UTC (15 min). RudderStack attributed the disruption to an AWS load balancer issue and reported resolution.
Major incident

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