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RudderStack: Event ingestion issue for Starter and Growth customers in US

Impact: criticalStatus: resolvedStarted Resolved (15 min)5 updatesSource: stspg.io (opens in new tab)
Summary

RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It ran from 2026-05-08 02:47 UTC to 2026-05-08 03:02 UTC (15 min). RudderStack attributed the disruption to an AWS load balancer issue and reported resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Data Ingestion - Data Ingestion (US)Data Ingestion (US)

Timeline of updates

  1. investigating

    We are currently investigating the issue. Enterprise customers are NOT affected by this issue.

  2. investigating

    AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.

  3. monitoring

    We are seeing improvement on event ingestion metrics, currently monitoring.

  4. monitoring

    We are seeing significant improvement in event ingestion, the team is still monitoring.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON