# RudderStack: Event ingestion issue for Starter and Growth customers in US

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-05-08 02:47 UTC · Resolved: 2026-05-08 03:02 UTC · Duration: 15 min
- Updates: 5 · Affected components: Data Ingestion - Data Ingestion (US), Data Ingestion (US)
- [Vendor status page: https://stspg.io/nt62nq7skw3w](https://stspg.io/nt62nq7skw3w)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It ran from 2026-05-08 02:47 UTC to 2026-05-08 03:02 UTC (15 min). RudderStack attributed the disruption to an AWS load balancer issue and reported resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-08 02:47 UTC: We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
- **investigating** 2026-05-08 02:49 UTC: AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
- **monitoring** 2026-05-08 02:55 UTC: We are seeing improvement on event ingestion metrics, currently monitoring.
- **monitoring** 2026-05-08 02:58 UTC: We are seeing significant improvement in event ingestion, the team is still monitoring.
- **resolved** 2026-05-08 03:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-08 02:47 UTC: [Critical incident: Event ingestion issue for Starter and Growth customers in US](https://rewindex.com/change/i6125234a6ff608.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/kmw23v69yrym · Markdown: https://rewindex.com/company/rudderstack/incidents/kmw23v69yrym.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/kmw23v69yrym · Generated 2026-10-18T09:36:56.846Z