# RudderStack: Critical incident: Event ingestion issue for Starter and Growth customers in US

**Summary:** RudderStack reported a critical US event ingestion outage affecting Starter and Growth customers; Enterprise customers were not affected. It ran from 2026-05-08 02:47 UTC to 2026-05-08 03:02 UTC (15 min). RudderStack attributed the disruption to an AWS load balancer issue and reported resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 02:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nt62nq7skw3w](https://stspg.io/nt62nq7skw3w)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/kmw23v69yrym@5fdca20bfc85
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Event ingestion issue for Starter and Growth customers in US
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 02:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-08 03:02 UTC
```

**6. Added: Affected components**

```diff
+ Data Ingestion - Data Ingestion (US), Data Ingestion (US)
```

**7. Added: Update** (investigating) · 2026-05-08 02:47 UTC

```diff
+ We are currently investigating the issue. Enterprise customers are NOT affected by this issue.
```

**8. Added: Update** (investigating) · 2026-05-08 02:49 UTC

```diff
+ AWS is having a major issue with load balancers which is also affecting our ingestion layer. We are working to fix the issue.
```

**9. Added: Update** (monitoring) · 2026-05-08 02:55 UTC

```diff
+ We are seeing improvement on event ingestion metrics, currently monitoring.
```

**10. Added: Update** (monitoring) · 2026-05-08 02:58 UTC

```diff
+ We are seeing significant improvement in event ingestion, the team is still monitoring.
```

**11. Added: Update** (resolved) · 2026-05-08 03:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 02:47 UTC | Critical incident: Event ingestion issue for Starter and Growth customers in US (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6125234a6ff608 · Markdown: https://rewindex.com/change/i6125234a6ff608.md · JSON: https://rewindex.com/api/v1/changes/i6125234a6ff608 · Generated 2026-10-18T03:29:12.608Z