Changes / RudderStack / Ingestion got affected for customers on starter and growth tier in US and EU regions.
RudderStack: Major incident: Ingestion got affected for customers on starter and growth tier in US and EU regions.
Summary
RudderStack reported a major ingestion outage affecting Starter and Growth customers in US and EU regions, starting 2026-04-13 06:31 UTC, with a computed duration of 0 min. The resolved update separately states impact from 06:31 AM to 06:50 AM UTC and attributes dropped traffic to changes in a request routing service; the issue was identified and resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Ingestion got affected for customers on starter and growth tier in US and EU regions.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-13 06:31 UTC
Before: not present
After: 2026-04-13 06:31 UTC
Before: not present
After: Ingestion was impacted for customers on the Starter and Growth tiers from 06:31 AM to 06:50 AM UTC. The issue was caused by changes in a request routing service, which resulted in dropped traffic. The issue has been identified and resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Ingestion got affected for customers on starter and growth tier in US and EU regions. (this change) RudderStack reported a major ingestion outage affecting Starter and Growth customers in US and EU regions, starting 2026-04-13 06:31 UTC, with a computed duration of 0 min. The resolved update separately states impact from 06:31 AM to 06:50 AM UTC and attributes dropped traffic to changes in a request routing service; the issue was identified and resolved. | Major incident |
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