RudderStack: Ingestion got affected for customers on starter and growth tier in US and EU regions.

Impact: majorStatus: resolvedStarted 2026-04-13 06:31 UTCResolved 2026-04-13 06:31 UTC (0 min)1 updateSource: stspg.io

Summary

RudderStack reported a major ingestion outage affecting Starter and Growth customers in US and EU regions, starting 2026-04-13 06:31 UTC, with a computed duration of 0 min. The resolved update separately states impact from 06:31 AM to 06:50 AM UTC and attributes dropped traffic to changes in a request routing service; the issue was identified and resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

resolved2026-04-13 06:31 UTC
Ingestion was impacted for customers on the Starter and Growth tiers from 06:31 AM to 06:50 AM UTC. The issue was caused by changes in a request routing service, which resulted in dropped traffic. The issue has been identified and resolved.

Rewindex changes for this incident

Major incident: Ingestion got affected for customers on starter and growth tier in US and EU regions. 2026-04-13 06:31 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). RudderStack profile · Recent RudderStack incidents · Markdown · JSON