# RudderStack: Ingestion got affected for customers on starter and growth tier in US and EU regions.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-13 06:31 UTC · Resolved: 2026-04-13 06:31 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/xm7m95fwwkbx](https://stspg.io/xm7m95fwwkbx)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)

## Summary

RudderStack reported a major ingestion outage affecting Starter and Growth customers in US and EU regions, starting 2026-04-13 06:31 UTC, with a computed duration of 0 min. The resolved update separately states impact from 06:31 AM to 06:50 AM UTC and attributes dropped traffic to changes in a request routing service; the issue was identified and resolved. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-04-13 06:31 UTC: Ingestion was impacted for customers on the Starter and Growth tiers from 06:31 AM to 06:50 AM UTC. The issue was caused by changes in a request routing service, which resulted in dropped traffic. The issue has been identified and resolved.

## Rewindex changes for this incident

- 2026-04-13 06:31 UTC: [Major incident: Ingestion got affected for customers on starter and growth tier in US and EU regions.](https://rewindex.com/change/ia20eb88d5d2f5c.md)


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Canonical: https://rewindex.com/company/rudderstack/incidents/tx29w67drtvz · Markdown: https://rewindex.com/company/rudderstack/incidents/tx29w67drtvz.md · JSON: https://rewindex.com/api/v1/companies/rudderstack/incidents/tx29w67drtvz · Generated 2026-10-18T10:29:18.752Z