# RudderStack: Major incident: Ingestion got affected for customers on starter and growth tier in US and EU regions.

**Summary:** RudderStack reported a major ingestion outage affecting Starter and Growth customers in US and EU regions, starting 2026-04-13 06:31 UTC, with a computed duration of 0 min. The resolved update separately states impact from 06:31 AM to 06:50 AM UTC and attributes dropped traffic to changes in a request routing service; the issue was identified and resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 06:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xm7m95fwwkbx](https://stspg.io/xm7m95fwwkbx)
- [Company: RudderStack](https://rewindex.com/company/rudderstack.md)
- Versions: before (none: first archived) → after incident\_version:161/tx29w67drtvz@8571daaf3f14
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion got affected for customers on starter and growth tier in US and EU regions.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-13 06:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 06:31 UTC
```

**6. Added: Update** (resolved) · 2026-04-13 06:31 UTC

```diff
+ Ingestion was impacted for customers on the Starter and Growth tiers from 06:31 AM to 06:50 AM UTC. The issue was caused by changes in a request routing service, which resulted in dropped traffic. The issue has been identified and resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 06:31 UTC | Major incident: Ingestion got affected for customers on starter and growth tier in US and EU regions. (this change) | outage |

All RudderStack changes: [timeline](https://rewindex.com/company/rudderstack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia20eb88d5d2f5c · Markdown: https://rewindex.com/change/ia20eb88d5d2f5c.md · JSON: https://rewindex.com/api/v1/changes/ia20eb88d5d2f5c · Generated 2026-10-18T03:29:27.966Z