Matillion change history

Some Maia runners failed to start in the EU and US regions, affecting Agents; Matillion rated the impact major. The incident started at 2026-09-17 10:09 UTC and was resolved at 2026-09-17 10:20 UTC, with a reported duration of 10 min. Matillion identified the issue and reviewed a fix but did not state a cause.

Matillion reported a major outage affecting pipeline execution in the US region, starting at 2026-09-11 05:57 UTC and resolved at 2026-09-11 08:10 UTC, lasting 2 h 12 min. No cause or specific fix was stated.

Matillion reported a major Hub login outage starting 2026-09-01 17:03 UTC, resolved at 2026-09-01 17:55 UTC after 52 min; the support portal was also affected. New tokens could not be issued after hitting the global token limit; Matillion attributed widespread permission-check failures to an out-of-memory event triggered by a Permission Service deployment.

Matillion reported a critical disruption that made projects inaccessible across all regions, affecting Designer and Pipeline Execution in AU, EU and US regions. It started at 2026-08-17 17:53 UTC and lasted 55 min, resolving at 2026-08-17 18:48 UTC; a fix was implemented, but no cause was stated.

Matillion reported a critical AU Region outage that made projects inaccessible, affecting Designer and Pipeline Execution. It started at 2026-08-17 17:40 UTC and was resolved at 2026-08-17 17:42 UTC; the computed duration was 1 min. No cause or specific fix was stated.

Matillion reported a major incident affecting access to Designer and Maia, listing Designer components in the AU, EU and US regions. It started at 2026-08-12 08:17 UTC and was resolved at 2026-08-12 11:50 UTC, lasting 3 h 32 min. Matillion implemented a fix but did not state a cause.

Matillion reported a major outage involving S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures, affecting Pipeline Execution in AU, EU and US regions. It started at 2026-07-24 08:02 UTC and was resolved at 2026-07-24 15:13 UTC, lasting 7 h 10 min; Matillion reported identifying the issue and implementing a fix.

Matillion reported a critical Hub outage preventing projects from loading within Maia Foundation, starting 2026-07-21 11:39 UTC. The incident lasted 1 h 17 min and was resolved at 2026-07-21 12:56 UTC after a fix was implemented; no cause was stated.

Matillion reported a critical incident involving Snowflake Runner key-pair/secret retrieval failures affecting Agents in AU, EU and US regions. It started at 2026-07-09 12:23 UTC and was resolved at 2026-07-09 14:44 UTC, lasting 2 h 20 min; Matillion said the issue was identified and a fix was being implemented, but provided no cause or fix details.

Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution.

New Agent deployments had issues running Tasks in the US Region, affecting Agents and US Region - Agents. Matillion rated the incident critical; it started at 2026-06-08 12:08 UTC and was resolved at 2026-06-08 12:26 UTC, lasting 18 min. No cause or fix was stated.

Matillion reported major instability in Pipeline Execution affecting the EU and US regions, starting at 2026-04-21 10:51 UTC and resolved at 2026-04-21 11:20 UTC, lasting 29 min. A fix was implemented and monitored before resolution; no cause was stated.

Matillion reported a major Git authentication issue with Azure affecting Designer, EU Region - Designer, and US Region - Designer. It started at 2026-04-09 08:56 UTC and was resolved at 2026-04-09 09:02 UTC, lasting 6 min; Matillion stated that the issue was identified and a fix was being implemented before resolution.

Matillion reported critical platform instability affecting pipeline design and runtime in both EU and US regions. The incident started at 2026-02-16 16:27 UTC and was resolved at 2026-02-16 17:12 UTC, lasting 45 min; no cause or fix was stated.

Matillion reported a critical Agent gateway outage affecting Agent Manager in the EU and US regions, causing validation and agent availability issues. It started at 2026-01-20 11:37 UTC and was resolved at 2026-01-20 11:55 UTC, lasting 17 min; no cause or fix was stated.

Scheduled pipelines were not triggering across all Schedules, affecting the EU Region - Scheduler, Scheduler, and US Region - Scheduler. Matillion rated the incident major; it started at 2025-12-08 19:10 UTC and was resolved at 2025-12-08 20:41 UTC, lasting 1 h 30 min. No cause or fix was stated.

Matillion reported a critical authentication outage affecting login to Designer and Hub from 2025-12-05 11:24 UTC to 2025-12-05 12:31 UTC, lasting 1 h 6 min. Scheduled pipelines were not impacted. Matillion identified the issue, reported implementing a fix, and marked the incident resolved.

Matillion reported a major Hub outage causing errors or preventing some customers from logging in. The incident started at 2025-10-20 10:13 UTC and was resolved at 2025-10-20 12:31 UTC, lasting 2 h 17 min; partial service had been restored by the first update.

Matillion reported a major Matillion Hub login incident: some customers may have encountered errors or been unable to log in. The recorded start was 2025-10-20 09:55 UTC, with a computed duration of 0 min; the incident was resolved and all login services were operating normally.