Changes / Matillion / Agent gateway down

Matillion: Critical incident: Agent gateway down

Summary

Matillion reported a critical Agent gateway outage affecting Agent Manager in the EU and US regions, causing validation and agent availability issues. It started at 2026-01-20 11:37 UTC and was resolved at 2026-01-20 11:55 UTC, lasting 17 min; no cause or fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Agent gateway down
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-20 11:37 UTC
AddedResolved time#5
Before: not present
After: 2026-01-20 11:55 UTC
AddedAffected components#6
Before: not present
After: Agent Manager, EU Region - Agent Manager, US Region - Agent Manager
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue with Agent gateway causing validation and agent availability issues
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Agent gateway down (this change)
Matillion reported a critical Agent gateway outage affecting Agent Manager in the EU and US regions, causing validation and agent availability issues. It started at 2026-01-20 11:37 UTC and was resolved at 2026-01-20 11:55 UTC, lasting 17 min; no cause or fix was stated.
Major incident

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