# Matillion: Critical incident: Agent gateway down

**Summary:** Matillion reported a critical Agent gateway outage affecting Agent Manager in the EU and US regions, causing validation and agent availability issues. It started at 2026-01-20 11:37 UTC and was resolved at 2026-01-20 11:55 UTC, lasting 17 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-20 11:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7xckslj8jdb1](https://stspg.io/7xckslj8jdb1)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/4dqvq64qntrr@429dc4688601
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agent gateway down
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-20 11:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-20 11:55 UTC
```

**6. Added: Affected components**

```diff
+ Agent Manager, EU Region - Agent Manager, US Region - Agent Manager
```

**7. Added: Update** (investigating) · 2026-01-20 11:37 UTC

```diff
+ We are currently investigating an issue with Agent gateway causing validation and agent availability issues
```

**8. Added: Update** (resolved) · 2026-01-20 11:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-20 11:37 UTC | Critical incident: Agent gateway down (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8eeed5a0a38f11 · Markdown: https://rewindex.com/change/i8eeed5a0a38f11.md · JSON: https://rewindex.com/api/v1/changes/i8eeed5a0a38f11 · Generated 2026-10-18T02:55:15.071Z