# Matillion change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Matillion](https://rewindex.com/company/matillion.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 19 | 19 | 2026-09-17 10:09 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-09-17 10:09 UTC | Major incident | [Major incident: Some Maia runners failing to start (EU and US regions)](https://rewindex.com/change/i66970647b00b09.md) | outage | Some Maia runners failed to start in the EU and US regions, affecting Agents; Matillion rated the impact major. The incident started at 2026-09-17 10:09 UTC and was resolved at 2026-09-17 10:20 UTC, with a reported duration of 10 min. Matillion identified the issue and reviewed a fix but did not state a cause. | | 2026-09-11 05:57 UTC | Major incident | [Major incident: We have identified an issue affecting pipeline execution in the US region and are working on a resolution.](https://rewindex.com/change/i600fd4fe789a25.md) | outage | Matillion reported a major outage affecting pipeline execution in the US region, starting at 2026-09-11 05:57 UTC and resolved at 2026-09-11 08:10 UTC, lasting 2 h 12 min. No cause or specific fix was stated. | | 2026-09-01 17:03 UTC | Major incident | [Major incident: Customers receiving Authentication failed messages upon login attempts](https://rewindex.com/change/i8e117599adff22.md) | outage | Matillion reported a major Hub login outage starting 2026-09-01 17:03 UTC, resolved at 2026-09-01 17:55 UTC after 52 min; the support portal was also affected. New tokens could not be issued after hitting the global token limit; Matillion attributed widespread permission-check failures to an out-of-memory event triggered by a Permission Service deployment. | | 2026-08-17 17:53 UTC | Major incident | [Critical incident: Service Disruption (All Regions) - Projects Not Accessible](https://rewindex.com/change/i6232dbaa122c56.md) | outage | Matillion reported a critical disruption that made projects inaccessible across all regions, affecting Designer and Pipeline Execution in AU, EU and US regions. It started at 2026-08-17 17:53 UTC and lasted 55 min, resolving at 2026-08-17 18:48 UTC; a fix was implemented, but no cause was stated. | | 2026-08-17 17:40 UTC | Major incident | [Critical incident: Service Disruption (AU Region) - Projects Not Accessible](https://rewindex.com/change/ie905dce3f0ad02.md) | outage | Matillion reported a critical AU Region outage that made projects inaccessible, affecting Designer and Pipeline Execution. It started at 2026-08-17 17:40 UTC and was resolved at 2026-08-17 17:42 UTC; the computed duration was 1 min. No cause or specific fix was stated. | | 2026-08-12 08:17 UTC | Major incident | [Major incident: Customers may experience an issue accessing Designer and Maia](https://rewindex.com/change/i808063a4b7d6f2.md) | outage | Matillion reported a major incident affecting access to Designer and Maia, listing Designer components in the AU, EU and US regions. It started at 2026-08-12 08:17 UTC and was resolved at 2026-08-12 11:50 UTC, lasting 3 h 32 min. Matillion implemented a fix but did not state a cause. | | 2026-07-24 08:02 UTC | Major incident | [Major incident: S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures](https://rewindex.com/change/i564871a317c997.md) | outage | Matillion reported a major outage involving S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures, affecting Pipeline Execution in AU, EU and US regions. It started at 2026-07-24 08:02 UTC and was resolved at 2026-07-24 15:13 UTC, lasting 7 h 10 min; Matillion reported identifying the issue and implementing a fix. | | 2026-07-21 11:39 UTC | Major incident | [Critical incident: Currently unable to load projects within Maia Foundation](https://rewindex.com/change/i20146869a1647e.md) | outage | Matillion reported a critical Hub outage preventing projects from loading within Maia Foundation, starting 2026-07-21 11:39 UTC. The incident lasted 1 h 17 min and was resolved at 2026-07-21 12:56 UTC after a fix was implemented; no cause was stated. | | 2026-07-09 12:23 UTC | Major incident | [Critical incident: Snowflake Runner Key-pair/Secret Retrieval Failures](https://rewindex.com/change/i78ae1082929d94.md) | outage | Matillion reported a critical incident involving Snowflake Runner key-pair/secret retrieval failures affecting Agents in AU, EU and US regions. It started at 2026-07-09 12:23 UTC and was resolved at 2026-07-09 14:44 UTC, lasting 2 h 20 min; Matillion said the issue was identified and a fix was being implemented, but provided no cause or fix details. | | 2026-06-18 13:43 UTC | Major incident | [Critical incident: Connectivity Issues in AU1 Production](https://rewindex.com/change/iba3bc6e6dd7046.md) | outage | Matillion reported a critical AU1 production outage affecting Agent Manager and Agents: cloud-agent-service could not authenticate with secure credential storage, preventing startup. It began at 2026-06-18 13:43 UTC and was resolved at 2026-06-18 15:05 UTC, lasting 1 h 21 min; Matillion reported implementing a fix before resolution. | | 2026-06-08 12:08 UTC | Major incident | [Critical incident: New Agent deployments having issues running Tasks in US Region](https://rewindex.com/change/icc1b571e4ac3d1.md) | outage | New Agent deployments had issues running Tasks in the US Region, affecting Agents and US Region - Agents. Matillion rated the incident critical; it started at 2026-06-08 12:08 UTC and was resolved at 2026-06-08 12:26 UTC, lasting 18 min. No cause or fix was stated. | | 2026-04-21 10:51 UTC | Major incident | [Major incident: Pipeline: : Instability in Pipeline Execution Steps](https://rewindex.com/change/i4366a98f5b23c3.md) | degradation | Matillion reported major instability in Pipeline Execution affecting the EU and US regions, starting at 2026-04-21 10:51 UTC and resolved at 2026-04-21 11:20 UTC, lasting 29 min. A fix was implemented and monitored before resolution; no cause was stated. | | 2026-04-09 08:56 UTC | Major incident | [Major incident: Git authentication issue with Azure](https://rewindex.com/change/i5feb22bb7a2242.md) | outage | Matillion reported a major Git authentication issue with Azure affecting Designer, EU Region - Designer, and US Region - Designer. It started at 2026-04-09 08:56 UTC and was resolved at 2026-04-09 09:02 UTC, lasting 6 min; Matillion stated that the issue was identified and a fix was being implemented before resolution. | | 2026-02-16 16:27 UTC | Major incident | [Critical incident: Ongoing platform instability impacting design and runtime of pipelines](https://rewindex.com/change/if9119d26571ade.md) | outage | Matillion reported critical platform instability affecting pipeline design and runtime in both EU and US regions. The incident started at 2026-02-16 16:27 UTC and was resolved at 2026-02-16 17:12 UTC, lasting 45 min; no cause or fix was stated. | | 2026-01-20 11:37 UTC | Major incident | [Critical incident: Agent gateway down](https://rewindex.com/change/i8eeed5a0a38f11.md) | outage | Matillion reported a critical Agent gateway outage affecting Agent Manager in the EU and US regions, causing validation and agent availability issues. It started at 2026-01-20 11:37 UTC and was resolved at 2026-01-20 11:55 UTC, lasting 17 min; no cause or fix was stated. | | 2025-12-08 19:10 UTC | Major incident | [Major incident: Scheduled Pipelines not triggering](https://rewindex.com/change/i0b1656cc5945f7.md) | outage | Scheduled pipelines were not triggering across all Schedules, affecting the EU Region - Scheduler, Scheduler, and US Region - Scheduler. Matillion rated the incident major; it started at 2025-12-08 19:10 UTC and was resolved at 2025-12-08 20:41 UTC, lasting 1 h 30 min. No cause or fix was stated. | | 2025-12-05 11:24 UTC | Major incident | [Critical incident: Authentication issues impacting login into Designer and Hub](https://rewindex.com/change/ica237e3707bfa4.md) | outage | Matillion reported a critical authentication outage affecting login to Designer and Hub from 2025-12-05 11:24 UTC to 2025-12-05 12:31 UTC, lasting 1 h 6 min. Scheduled pipelines were not impacted. Matillion identified the issue, reported implementing a fix, and marked the incident resolved. | | 2025-10-20 10:13 UTC | Major incident | [Major incident: Login Issues with Matillion Hub](https://rewindex.com/change/i9fe89ac935cdf0.md) | outage | Matillion reported a major Hub outage causing errors or preventing some customers from logging in. The incident started at 2025-10-20 10:13 UTC and was resolved at 2025-10-20 12:31 UTC, lasting 2 h 17 min; partial service had been restored by the first update. | | 2025-10-20 09:55 UTC | Major incident | [Major incident: Login Issues with Matillion Hub](https://rewindex.com/change/ie9746f7bd78fdd.md) | outage | Matillion reported a major Matillion Hub login incident: some customers may have encountered errors or been unable to log in. The recorded start was 2025-10-20 09:55 UTC, with a computed duration of 0 min; the incident was resolved and all login services were operating normally. | --- Canonical: https://rewindex.com/company/matillion/changes · Markdown: https://rewindex.com/company/matillion/changes.md · JSON: https://rewindex.com/api/v1/companies/matillion/changes · Generated 2026-10-18T03:21:52.491Z