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CompaniesHotjarMonthly reportsAugust 2023

Hotjar in August 2023: incidents, uptime and changes

15incidents posted
1labelled major or critical
99.90%free of major/critical
98.40%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 41 min, incident time 11 h 54 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 5 · No impact listed 9

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Hotjar is intermittently entering maintenance modeMajor41 minresolved08-02

Other incidents 14

IncidentImpactStartedDurationStatusDay
Recording thumbnails are taking longer than usual to generateMinor12 minresolved08-01
Some survey invitation pop ups are not appearingNo impact listed58 minresolved08-02
Some Recordings are not sending to ZapierNo impact listed3.2 hresolved08-03
Recordings are not sent to Slack-integrated channels if a segment is savedNo impact listed3.1 hresolved08-04
Performance issues related to session processingMinor7.1 hresolved08-04
Recordings taking longer to show in insightsNo impact listed16 hresolved08-07
Recordings not playingNo impact listed37 minresolved08-15
Delay in messages being sent to Slack for RecordingsNo impact listed15 hresolved08-16
Issue with the Engage booking flowNo impact listed0 minresolved08-17
Increased latency on insights applicationMinor1.1 hresolved08-21
Slack and Zapier messages are delayedMinor42 minresolved08-21
Delays in session processingMinor2.5 hresolved08-24
Hotjar Insights is momentarily downNo impact listed21 minresolved08-25
Survey responses missing dataNo impact listed1.5 hresolved08-25

Cite this

Hotjar posted 15 status incidents in August 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Hotjar in August 2023
Vendor
Hotjar
Date
URL
https://rewindex.com/company/hotjar/2023/08

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