# Hotjar in August 2023: incidents, uptime and changes

> Hotjar in August 2023: 15 incidents on its status page (1 major or critical), 99.90% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2023/08
Last updated: 2023-09-01T00:00:00Z

- Incidents posted: 15 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 5, none 9
- Uptime (vendor-reported): 99.90% free of major/critical incidents, 98.40% free of any incident; outage time 41 min, incident time 11 h 54 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2023](https://rewindex.com/company/hotjar/2023/07.md) · Next: [September 2023](https://rewindex.com/company/hotjar/2023/09.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Hotjar is intermittently entering maintenance mode](https://rewindex.com/company/hotjar/incidents/4pp5jkhybjlj.md) | major | 2023-08-02 11:24 UTC | 2023-08-02 12:05 UTC | 41 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Recording thumbnails are taking longer than usual to generate](https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d.md) | minor | 2023-08-01 11:00 UTC | 2023-08-01 11:12 UTC | 12 min | resolved |
| [Hotjar is intermittently entering maintenance mode](https://rewindex.com/company/hotjar/incidents/4pp5jkhybjlj.md) | major | 2023-08-02 11:24 UTC | 2023-08-02 12:05 UTC | 41 min | resolved |
| [Some survey invitation pop ups are not appearing](https://rewindex.com/company/hotjar/incidents/f64b92gt8146.md) | none | 2023-08-02 15:45 UTC | 2023-08-02 16:43 UTC | 58 min | resolved |
| [Some Recordings are not sending to Zapier](https://rewindex.com/company/hotjar/incidents/t6fmcj9z2q64.md) | none | 2023-08-03 11:10 UTC | 2023-08-03 14:24 UTC | 3.2 h | resolved |
| [Recordings are not sent to Slack-integrated channels if a segment is saved](https://rewindex.com/company/hotjar/incidents/n54mcnhc2mtd.md) | none | 2023-08-04 12:32 UTC | 2023-08-04 15:38 UTC | 3.1 h | resolved |
| [Performance issues related to session processing](https://rewindex.com/company/hotjar/incidents/yt48c20cps80.md) | minor | 2023-08-04 13:49 UTC | 2023-08-04 20:56 UTC | 7.1 h | resolved |
| [Recordings taking longer to show in insights](https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj.md) | none | 2023-08-07 17:27 UTC | 2023-08-08 09:50 UTC | 16 h | resolved |
| [Recordings not playing](https://rewindex.com/company/hotjar/incidents/jqthwd7cjb8x.md) | none | 2023-08-15 15:53 UTC | 2023-08-15 16:30 UTC | 37 min | resolved |
| [Delay in messages being sent to Slack for Recordings](https://rewindex.com/company/hotjar/incidents/fbxpzj6qlhnf.md) | none | 2023-08-16 16:17 UTC | 2023-08-17 07:29 UTC | 15 h | resolved |
| [Issue with the Engage booking flow](https://rewindex.com/company/hotjar/incidents/jsd95tvgh75m.md) | none | 2023-08-17 13:16 UTC | 2023-08-17 13:16 UTC | 0 min | resolved |
| [Increased latency on insights application](https://rewindex.com/company/hotjar/incidents/c8mhkbghzp89.md) | minor | 2023-08-21 14:12 UTC | 2023-08-21 15:21 UTC | 1.1 h | resolved |
| [Slack and Zapier messages are delayed](https://rewindex.com/company/hotjar/incidents/zgj1q2wjmphq.md) | minor | 2023-08-21 14:56 UTC | 2023-08-21 15:38 UTC | 42 min | resolved |
| [Delays in session processing](https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws.md) | minor | 2023-08-24 17:57 UTC | 2023-08-24 20:25 UTC | 2.5 h | resolved |
| [Hotjar Insights is momentarily down](https://rewindex.com/company/hotjar/incidents/ynbbbwf63zf0.md) | none | 2023-08-25 12:21 UTC | 2023-08-25 12:42 UTC | 21 min | resolved |
| [Survey responses missing data](https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4.md) | none | 2023-08-25 14:03 UTC | 2023-08-25 15:34 UTC | 1.5 h | resolved |

## Cite this

Hotjar posted 15 status incidents in August 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2023/08
- Citation: Hotjar, “Hotjar in August 2023” (2023-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2023/08 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in August 2023 (2023-08-01)](https://rewindex.com/company/hotjar/2023/08)`


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Canonical: https://rewindex.com/company/hotjar/2023/08 · Markdown: https://rewindex.com/company/hotjar/2023/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:07:27.200Z