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CompaniesHotjarMonthly reportsSeptember 2023

Hotjar in September 2023: incidents, uptime and changes

13incidents posted
0labelled major or critical
100%free of major/critical
99.71%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 2 h 1 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 1 · No impact listed 12

Incidents 13

IncidentImpactStartedDurationStatusDay
Issue with plansNo impact listed3.5 hresolved09-05
Some Survey responses are not collecting the Hotjar User IDNo impact listed3.2 hresolved09-06
Temporary disruption to Session CaptureMinor2.0 hresolved09-07
Issues when accessing payments and subscriptionsNo impact listed10 minresolved09-13
Feedback messages with "hate" rating not linked to RecordingsNo impact listed1.0 hresolved09-15
Going to next Recording results in a blank pageNo impact listed1.2 hresolved09-20
A Google Calendar outage is affecting Engage interview bookingsNo impact listed4.8 hresolved09-21
Heatmaps view not loadingNo impact listed4.0 hresolved09-22
Some tools and filters in Insights were not workingNo impact listed54 minresolved09-25
Heatmaps taking new screenshots automaticallyNo impact listed22 hresolved09-26
Plan feature processing delayedNo impact listed51 minresolved09-27
Consent issue with Feedback toolsNo impact listed7.0 hresolved09-28
Internal system failure caused lost sessions for the past hourNo impact listed11 minresolved09-29

Cite this

Hotjar posted 13 status incidents in September 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
Hotjar in September 2023
Vendor
Hotjar
Date
URL
https://rewindex.com/company/hotjar/2023/09

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