# Hotjar in September 2023: incidents, uptime and changes

> Hotjar in September 2023: 13 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 13 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 1, none 12
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.71% free of any incident; outage time 0 min, incident time 2 h 1 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/hotjar/2023/08.md) · Next: [October 2023](https://rewindex.com/company/hotjar/2023/10.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with plans](https://rewindex.com/company/hotjar/incidents/84w8ycdsjfd9.md) | none | 2023-09-05 11:46 UTC | 2023-09-05 15:13 UTC | 3.5 h | resolved |
| [Some Survey responses are not collecting the Hotjar User ID](https://rewindex.com/company/hotjar/incidents/76d76gb3sj29.md) | none | 2023-09-06 17:35 UTC | 2023-09-06 20:45 UTC | 3.2 h | resolved |
| [Temporary disruption to Session Capture](https://rewindex.com/company/hotjar/incidents/y036lct0xnsm.md) | minor | 2023-09-07 11:51 UTC | 2023-09-07 13:52 UTC | 2.0 h | resolved |
| [Issues when accessing payments and subscriptions](https://rewindex.com/company/hotjar/incidents/m0yjcddlx0yt.md) | none | 2023-09-13 12:03 UTC | 2023-09-13 12:13 UTC | 10 min | resolved |
| [Feedback messages with "hate" rating not linked to Recordings](https://rewindex.com/company/hotjar/incidents/hwpyy7j383qm.md) | none | 2023-09-15 08:07 UTC | 2023-09-15 09:07 UTC | 1.0 h | resolved |
| [Going to next Recording results in a blank page](https://rewindex.com/company/hotjar/incidents/5mqr7zfmh3r0.md) | none | 2023-09-20 08:05 UTC | 2023-09-20 09:19 UTC | 1.2 h | resolved |
| [A Google Calendar outage is affecting Engage interview bookings](https://rewindex.com/company/hotjar/incidents/vk26kkcx42tc.md) | none | 2023-09-21 14:33 UTC | 2023-09-21 19:23 UTC | 4.8 h | resolved |
| [Heatmaps view not loading](https://rewindex.com/company/hotjar/incidents/t7v48twy7yqj.md) | none | 2023-09-22 08:34 UTC | 2023-09-22 12:37 UTC | 4.0 h | resolved |
| [Some tools and filters in Insights were not working](https://rewindex.com/company/hotjar/incidents/5gk4m4gspdxk.md) | none | 2023-09-25 16:24 UTC | 2023-09-25 17:18 UTC | 54 min | resolved |
| [Heatmaps taking new screenshots automatically](https://rewindex.com/company/hotjar/incidents/w0lmslgtycl7.md) | none | 2023-09-26 14:25 UTC | 2023-09-27 12:51 UTC | 22 h | resolved |
| [Plan feature processing delayed](https://rewindex.com/company/hotjar/incidents/rvdf9qgg42jh.md) | none | 2023-09-27 08:35 UTC | 2023-09-27 09:26 UTC | 51 min | resolved |
| [Consent issue with Feedback tools](https://rewindex.com/company/hotjar/incidents/db2c7ykvzcm3.md) | none | 2023-09-28 08:51 UTC | 2023-09-28 15:54 UTC | 7.0 h | resolved |
| [Internal system failure caused lost sessions for the past hour](https://rewindex.com/company/hotjar/incidents/z5c2vdwqgtdk.md) | none | 2023-09-29 08:49 UTC | 2023-09-29 09:00 UTC | 11 min | resolved |

## Cite this

Hotjar posted 13 status incidents in September 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2023/09
- Citation: Hotjar, “Hotjar in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2023/09 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in September 2023 (2023-09-01)](https://rewindex.com/company/hotjar/2023/09)`


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Canonical: https://rewindex.com/company/hotjar/2023/09 · Markdown: https://rewindex.com/company/hotjar/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:11.715Z