Hotjar: Survey responses missing data
Timeline of updates
- resolved
The issue started around the 18th of July and caused some Survey responses to be missing visitor data. Hotjar wasn't able to save if the visitor to the site agreed to process their personal data (consent) or not, which affected the collection of User Attributes and attaching Recordings to the Survey responses. The actual text of responses wasn't affected. As less data was collected, GDPR-related policies aren't affected. We've deployed a fix and this incident is now resolved. Thanks for bearing with us!
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2023-08-25 14:03 UTC, resolved after 1.5 h, 1 update(s).
- Title
- Survey responses missing data
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4
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