# Hotjar: Survey responses missing data

> Hotjar status incident “Survey responses missing data” on 2023-08-25: impact none (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4
Last updated: 2023-08-25T15:34:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-25 14:03 UTC · Resolved: 2023-08-25 15:34 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/qgn3d49m05p4](https://status.hotjar.com/incidents/qgn3d49m05p4)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-08-25 15:34 UTC: The issue started around the 18th of July and caused some Survey responses to be missing visitor data. Hotjar wasn't able to save if the visitor to the site agreed to process their personal data (consent) or not, which affected the collection of User Attributes and attaching Recordings to the Survey responses. The actual text of responses wasn't affected. As less data was collected, GDPR-related policies aren't affected. We've deployed a fix and this incident is now resolved. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-08-25 14:03 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4
- Citation: Hotjar, “Survey responses missing data” (2023-08-25 14:03 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4 (CC BY 4.0).
- Markdown link: `[Hotjar: Survey responses missing data (2023-08-25)](https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4)`


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Canonical: https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4 · Markdown: https://rewindex.com/company/hotjar/incidents/qgn3d49m05p4.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/qgn3d49m05p4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:06:08.242Z