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CompaniesTwilioMonthly reportsSeptember 2024

Twilio in September 2024: incidents, uptime and changes

181incidents posted
1labelled major or critical
80.14%free of major/critical
8.38%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6.0 days, incident time 27.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 156 · No impact listed 24

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
SMS Delivery Failures to Evolve Cellular Network in the USMajor6 dresolved09-06

Other incidents 180

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays to Digitel Network in VenezuelaMinor5.5 hresolved09-02
SMS Delivery Delays to ZTE Network in TajikistanMinor5.0 hresolved09-02
Intermittent Issues With Sender Id RetrievalMinor9.0 hresolved09-02
SMS Delivery Delays to MTN Network in GhanaMinor6.3 hresolved09-02
SMS Delivery Delays to Multiple Networks in Caribbean IslandsMinor2.7 hresolved09-03
SMS Delivery Delays to NTT Docomo Network in JapanMinor5.1 hresolved09-03
SMS Delivery Delays To MTN Network in UgandaMinor5.2 hresolved09-03
Increased 5xx Responses in the Programable Messaging APINo impact listed15 minresolved09-03
SMS Delivery Delays to ZET Network in TajikistanMinor6.3 hresolved09-03
Toll-Free Verifications stuck in ReviewMinor2.5 hresolved09-03
Automated Alert: Minimal Customer ImpactNo impact listed2.8 hresolved09-03
Our Engineers Are Investigating an Issue With Access to the Messaging Services Auto-Created by TwilioNo impact listed0 minresolved09-03
Voice Calls Failing For Subset of CustomersNo impact listed0 minresolved09-03
SMS Delivery Delays To Small Networks In The US via Subset of ShortcodesMinor2.7 hresolved09-04
Issue With Trunking Originating Calls Processed From Singapore or Frankfurt Edge LocationsNo impact listed2.1 hresolved09-04
SMS Delivery Failure To DiGi And Celcom Network In MalaysiaMinor3.0 hresolved09-04
Push Notification Delivery Issue for Customers still using FCM Legacy APIsNo impact listed17 hresolved09-04
Verify Traffic in China Service DisruptionMinor2.8 hresolved09-04
SMS Delivery Delays To Vodafone Network in United KingdomMinor2.8 hresolved09-04
SMS Delivery Delays To Telcel Network in Mexico via Longcode and Domestic Pre-Registered SenderIDMinor17 hresolved09-04
MMS Delivery Delays To T-Mobile USMinor4.8 hresolved09-04
SMS Delivery Delays to Dish Network in the US for a Subset of Short Codes and Twilio Toll-Free NumbersMinor14 dresolved09-04
SMS Delivery Delays to ZETMobile Network in TajikistanMinor11 hresolved09-04
SMS Delivery Delays to Multiple Networks in Caribbean IslandsMinor2.6 hresolved09-04
Customers Receiving Duplicate SENT Status Callbacks for Whatsapp ChannelMinor7 dresolved09-04
SMS Delivery Delays to Multiple networks in Belgium via Subset of Long CodeMinor9.3 hresolved09-04
SMS Delivery Delays to AT&T Network in the US for a Subset of SC and Toll Free NumbersNo impact listed0 minresolved09-04
SMS Delivery Delays to RighTel Network in IranMinor6.8 hresolved09-04
Account Security API Error To CanadaMinor4.5 hresolved09-04
Inbound Call Failures to a Subset of Twilio Denmark Phone NumbersMinor2.4 hresolved09-05
Port out Requests Cancelled Due to an Internal ActionMinor13 hresolved09-05
SMS Delivery Failures to and from Multiple Networks in Mexico via Subset of Domestic LongcodesMinor4.6 hresolved09-05
SMS Delivery Delays To Google Voice Network In US Over A Subset Of Short CodesMinor5.1 hresolved09-05
SMS Delivery Issues in Countries Requiring Sender-Id Pre-RegistrationMinor6.0 hresolved09-05
SMS Delivery Delays to ICE Network in NorwayMinor3.1 hresolved09-05
HTTP 502 Errors When a Webhook Is Called From TwilioMinor26 minresolved09-05
SMS Delivery Delays to AT&T Network in MexicoMinor3.5 hresolved09-05
SMS Delivery Delays To A Subset of Twilio Phone Numbers In Australia and MMS Delivery Delays To and From Australia HandsetMinor6.7 hresolved09-05
SMS Delivery Delay To Multiple Network In United States Over A Subset Of Short CodeMinor2.5 hresolved09-06
SMS Delivery Delays to Beeline Network in TajikistanMinor13 hresolved09-06
SMS Delivery Delays to DiGi Network in MalaysiaMinor3.0 hresolved09-06
SMS Delivery Report Delays to Multiple Networks in United KingdomMinor1.1 hresolved09-06
SMS Delivery Delay to Telkomcel Network in Timor LesteMinor10 hresolved09-06
SMS Delivery Delays to AT&T Network in MexicoNo impact listed0 minresolved09-06
SMS Delivery Delay to Africell Network in CongoMinor8.5 hresolved09-07
SMS Delivery Delays to Subset of Twilio Phone Numbers in PhilippinesMinor4.3 hresolved09-07
SMS Delivery Delays to Orange Network in CameroonMinor9.7 hresolved09-07
SMS Delivery Delays to Orange Network in CameroonMinor25 hresolved09-08
Failures to Load Active Phone Numbers in IE1 and AU1 RegionsMinor13 hresolved09-08
SMS Delivery Delays to MCI Network in IranMinor2.7 hresolved09-08
Inbound Call Failures to a Subset of Twilio Colombia Phone NumbersMinor8.5 hresolved09-09
SMS Delivery Delays to MTN Network in South AfricaMinor4.5 hresolved09-09
SMS Delivery Delays to Mauritel Network in MauritaniaMinor33 hresolved09-09
SMS Delivery Delays to MobiCom Network in MongoliaMinor2.9 hresolved09-09
SMS Delivery Failures to far EasTone Networks in TaiwanMinor3.2 hresolved09-09
SMS Delivery Delays to Ooredoo Network in AlgeriaMinor4.7 hresolved09-10
SMS Delivery Delays to TelCel Network in MexicoMinor6.8 hresolved09-10
Flex Agents Logged out and Cannot Log-in AgainMinor3.9 hresolved09-10
SMS Delivery Delays to China Unicom Network in ChinaMinor11 hresolved09-10
SMS Delivery Delays to Small Networks in US via Subset of Short CodesMinor8.5 hresolved09-10
SMS Delivery Delays to ZET-Mobile Network in TajikistanMinor4.6 hresolved09-10
SMS Delivery Delays to Movistar Network in ChileMinor28 hresolved09-10
Transcript and Operator Results Processing is Delayed in Voice IntelligenceMinor4.1 hresolved09-10
SMS Delivery Delays to Roshan Network AfghanistanMinor3.4 hresolved09-11
Call issues with Voice JS SDKMinor2.0 hresolved09-11
SMS Delivery delays to Yoigo Network in SpainMinor11 hresolved09-11
Inbound Call Failures to a Subset of Twilio Phone Numbers in PortugalMinor2.8 hresolved09-11
Inbound Call Failures To A Subset Of Twilio Phone Numbers In AustraliaMinor2.5 hresolved09-11
Inbound Call Failures to a Subset of Twilio Phone Numbers in PortugalMinor4.4 hresolved09-11
SMS Delivery Delays to TIM Network in BrazilMinor4.6 hresolved09-11
SMS Delivery Delays to Altan Redes Network in MexicoMinor13 hresolved09-12
Issue with Inbound and Outbound Message Post ProcessingNo impact listed1.9 hresolved09-12
Twilio Programmable Messaging APINo impact listed0 minresolved09-12
Automated Alert: Minimal Customer ImpactNo impact listed20 minresolved09-12
SMS Delivery Failure to Rogers Network in Canada for a Subset of Short CodesMinor30 minresolved09-12
SMS Delivery Failures to Orange Network in TunisiaMinor17 hresolved09-12
SMS Delivery Reports Delay To Tim Network In BrazilMinor3.8 hresolved09-13
SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short CodesMinor2.6 hresolved09-13
SMS Delivery Delays To Multiple Network In India Via A Subset Of Twilio ShortcodesMinor2.1 hresolved09-14
SMS Delivery Delays to AT&T Network in MexicoMinor2.8 hresolved09-15
Inbound Call Failures to a Subset of Twilio Phone Numbers in DenmarkMinor4.9 hresolved09-15
SMS Delivery Delays to Natcom Network in HaitiMinor15 hresolved09-15
SMS Delivery Receipt Delays to Multiple Networks in US.Minor3.1 hresolved09-15
SMS Delivery Delays to Viettel Network in BurundiMinor7.1 hresolved09-16
SMS Delivery Delays to Movicel Network in AngolaMinor4 dresolved09-16
SMS Delivery Delays to Glo Network in NigeriaMinor27 hresolved09-16
Outbound Degraded Call Audio to Multiple Networks in ColombiaMinor5.0 hresolved09-16
SMS Delivery Delays to CTBC Network in Brazil for a Subset of Short CodesMinor19 hresolved09-16
SMS Delivery Delays to Jio Network in IndiaMinor8.8 hresolved09-17
Add Funds Page Currently Unaccessible on Twilio Billing ConsoleMinor1.6 hresolved09-17
Lookup API Returning Inconsistent ResultsNo impact listed1.1 hresolved09-17
SMS Delivery Delays to Glo Network in NigeriaMinor14 hresolved09-17
Call Failures to a Subset of Twilio Numbers in PortugalMinor16 hresolved09-17
Account Security API Errors over EE Network in UKMinor3.2 hresolved09-17
SMS Delivery Delays To and From a Subset of Twilio Chile Phone NumbersMinor2.6 hresolved09-18
SMS Delivery Delays to Syriatel Holding Network in SyriaMinor8.3 hresolved09-18
Expense Management Page is Currently Unaccessible on Twilio ConsoleMinor2.1 hresolved09-18
Inbound SMS Delivery Delays to the Subset of Twilio Phone Numbers and Outbound SMS Delivery Delays to Smart Network in PhilippinesMinor8.7 hresolved09-18
SMS Delivery Delays to Wind Tre Network in Italy for a Subset of Long CodesMinor3 dresolved09-18
SMS Delivery Delays to Multiple Networks in Taiwan for a Subset of Twilio NumbersMinor5.7 hresolved09-18
Issue With Severless Functions and AssetsMinor1.6 hresolved09-18
On Call Engineers are Investigating an issue with Recording TranscriptionsNo impact listed41 minresolved09-18
MMS Delivery Delays to Multiple Networks in the US for a Subset of Short CodesMinor2.8 hresolved09-18
SMS Delivery Delays to T-Mobile Network in United States via a Subset of Short CodesNo impact listed0 minresolved09-18
Automated Alert: No Customer ImpactNo impact listed1.4 hresolved09-19
SMS Delivery Delays to Drillisch 1&1 Network in GermanyMinor9.1 hresolved09-19
Toll-Free and 10DLC Provisioning/Cancellations Issues and Account Security US API ErrorsMinor8.1 hresolved09-19
Voice Quality Issues to a Subset of Twilio Taiwan NumbersMinor9.4 hresolved09-19
TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification and Short Codes systems are downMinor8.6 hresolved09-19
Gap in Voice Insights Call SummariesMinor4.4 hresolved09-19
SMS Delivery Delays to MTN Network in UgandaMinor3.2 hresolved09-19
Intelligent Discovery Assistant causes Messaging Insights Console UI page to crash for some of the Messaging accountsMinor3.0 hresolved09-19
SMS Delivery Delays to Emtel Network in MauritiusMinor2.8 hresolved09-19
SMS Delivery Delays To and From a Subset of Shortcode Numbers in ColombiaMinor9.7 hresolved09-19
SMS Delivery Delays To Kyivstar Network In UkraineMinor16 hresolved09-20
TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification and Short Codes, PN Provisioning, Pricing Page API and Flex Studio Systems are ImpactedMinor1.8 hresolved09-20
SMS Delivery Delays to MTN Network in GuineaMinor6.6 hresolved09-20
SMS Delivery Failures on MobiFone Network in VietnamMinor13 hresolved09-20
Stale Data in Messaging InsightsNo impact listed0 minresolved09-20
TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification and Short Codes, PN Provisioning, Pricing Page API and Flex Studio Systems are ImpactedMinor3.1 hresolved09-21
SMS Delivery Delays to Glo Mobile Network in NigeriaMinor13 hresolved09-21
Call Failures to Subset of Portugal Twilio's Phone NumbersMinor17 hresolved09-21
SMS Delivery Delays to Airtel Network in UgandaMinor3.0 hresolved09-21
SMS Delivery Delays and Failures to Movicel Network in AngolaMinor20 hresolved09-22
SMS Delivery Delays to Seatel Network in CambodiaMinor2 dresolved09-22
Incoming Call Drops in UK on 20th Sept around 9:51 AM BSTNo impact listed0 minresolved09-23
Inbound MMS Delivery Failures to a Subset of Twilio US Shortcode NumbersMinor4.8 hresolved09-23
SMS Delivery Delay to Telenor Network in SwedenMinor3.1 hresolved09-23
SMS Delivery Delays to Multiple Networks in Taiwan for a Subset of Alphanumeric and Long CodesMinor7.2 hresolved09-23
Help Center Assistant Prompts are Affected for Unauthenticated UsersMinor2.0 hresolved09-23
Error with Onboarding Phone Numbers for Branded CallingMinor4.1 hresolved09-23
SMS Delivery Failures to the Philippines Via Subset of LongcodesMinor3.9 hresolved09-23
SMS Delivery Delays to Claro Network in BrazilMinor4.3 hresolved09-23
SMS Delivery Delays to Multiple Networks in PhilippinesMinor6.4 hresolved09-24
Help Center Assistant and Intelligent Discovery Assistant IssuesMinor4.5 hresolved09-24
SMS Delivery Delays to MTN Network in UgandaMinor3.4 hresolved09-24
SMS Delivery Delays to Glo Network in NigeriaMinor19 hresolved09-24
SMS Delivery Delay to Rogers Wireless Network in Canada via subset of Longcodes (302-370)Minor12 hresolved09-25
SMS Delivery Delays and Failures to Etisalat Network in EgyptMinor10 hresolved09-25
SMS Delivery Delays to TelCel Network in MexicoMinor2.9 hresolved09-25
Twilio Provisioner affectedNo impact listed0 minresolved09-25
Programmable Messaging affectedNo impact listed0 minresolved09-25
MMS Delivery Report Delays to AT&T Network in the USMinor6.2 hresolved09-25
SMS Delivery Delays to Etisalat Network in EgyptMinor6.4 hresolved09-25
SMS Delivery Delays to Claro Network in BrazilNo impact listed0 minresolved09-25
SMS Delivery Delays to RighTel Network in IranMinor21 hresolved09-25
SMS Delivery Delays to Multiple Networks in Taiwan for a Subset of Long codeNo impact listed0 minresolved09-25
SMS Delivery Delays to Claro Network in Dominican RepublicMinor9.3 hresolved09-26
HTTP Requests From Studio FailingMinor1.8 hresolved09-26
SMS Delivery Delays to AT&T/UneFon Network in MexicoMinor3.4 hresolved09-26
SMS Delivery Delays to Verizon Network In US Via A Subset Of Longcodes and a Subset of Short CodesMinor6.6 hresolved09-26
SMS Delivery Delays to Airtel Network In NigeriaMinor3.3 hresolved09-26
SMS Delivery Delays to Altan Redes Network in MexicoMinor19 hresolved09-26
Upcoming Changes to International Short Codes and Alphanumeric Sender IDs For AT&T MexicoNo impact listed5.3 hresolved09-27
SMS Delivery Delays and Failures to the MTM Network in NigeriaMinor9.5 hresolved09-27
SMS Delivery Delays to Ethio Telecom Network in EthiopiaMinor4.5 hresolved09-27
On Call Engineers are Investigating an Issue With Bundle CreationNo impact listed32 minresolved09-27
SMS Delivery Delays to MTN Network in Ivory CoastMinor2.6 hresolved09-27
SMS Delivery Receipt Delays to North Carolina RSA 3 Network in the USMinor3 dresolved09-27
MMS Delivery Delays to Vodafone Network in AustraliaMinor20 hresolved09-27
SMS Delivery Delays to MTN network in SudanMinor3 dresolved09-28
SMS Delivery Delays to Orange Network in IsraelMinor11 hresolved09-28
SMS Delivery Delays to RighTel Network in IranMinor31 hresolved09-28
SMS Delivery Delays to Etisalat Network in EgyptMinor2 dresolved09-28
SMS Delivery Delays to Surf Telecom Network In BrazilMinor33 hresolved09-28
SMS Delivery Delays to Vodacom Network In TanzaniaMinor12 hresolved09-28
Automated Alert: Minimal Customer ImpactNo impact listed0 minresolved09-28
MMS Delivery Delays to US NetworksMinor4.8 hresolved09-28
SMS Delivery Delays To MPT Network In MyanmarMinor8.6 hresolved09-29
Account Security - US and Canada API ErrorsMinor3.6 hresolved09-29
SMS Delivery Delays to Aliv Network in the BahamasMinor8.4 hresolved09-29
Connectivity Lost on ~16% of Super SIM DevicesMinor7.7 hresolved09-30
SMS Delivery Delays To Lliad Italia Network In ItalyMinor4.7 hresolved09-30
SMS Delivery Delays to Zong Network in PakistanMinor5.4 hresolved09-30
Elevated HTTP 500 Errors for Twilio APIsMinor20 minresolved09-30
SMS Delivery Delays To U Mobile Network In MalaysiaMinor5.0 hresolved09-30
SMS Delivery Delays and Call Failures to Verizon Network in the USMinor5.3 hresolved09-30
SMS Delivery Delays to Etisalat Network in United Arab EmiratesMinor3.3 hresolved09-30
SMS Delivery Delays to North Carolina RSA 3 Network in the USMinor5.0 hresolved09-30
Account Security - Three UK API ErrorsMinor5.0 hresolved09-30

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Twilio posted 181 status incidents in September 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in September 2024
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2024/09

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