Companies Sinch Monthly reportsOctober 2024

Sinch in October 2024: incidents, uptime and changes

53incidents posted

1labelled major or critical

97.74%free of major/critical

67.09%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 16 h 46 min, incident time 10.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Minor 50 · No impact listed 2

Major and critical incidents 1

Incident	Impact	Started	Duration	Status	Day
Contacts Service Outage - EU	Critical	Oct 28, 2024, 21:07	17 h	resolved	10-28

Other incidents 52

Incident	Impact	Started	Duration	Status	Day
Delivery Issue Brazil - Tim	Minor	Oct 1, 2024, 05:55	2.1 h	resolved	10-01
Delivery Issue Canada - Bell	Minor	Oct 1, 2024, 06:04	1.1 h	resolved	10-01
Delivery Issue Mongolia - Unitel	Minor	Oct 2, 2024, 03:33	1.5 h	resolved	10-02
Delivery Issue Germany - Vodafone	Minor	Oct 2, 2024, 05:25	1.3 h	resolved	10-02
Delivery Issue Chile - Claro	Minor	Oct 2, 2024, 22:59	2.2 h	resolved	10-02
Delivery Issue Chile - Claro	Minor	Oct 3, 2024, 11:03	6.2 h	resolved	10-03
Delivery Issue - Italy	Minor	Oct 3, 2024, 12:12	2.0 h	resolved	10-03
Delivery Issue Brazil - Claro	Minor	Oct 3, 2024, 12:14	11 h	resolved	10-03
Delivery Issue Brazil - Americanet	Minor	Oct 6, 2024, 00:31	29 h	resolved	10-06
Delivery Issue Nigeria - 9Mobile	Minor	Oct 6, 2024, 10:35	19 h	resolved	10-06
Delivery Issue United Kingdom - O2	Minor	Oct 7, 2024, 21:34	1.6 h	resolved	10-07
Delivery Issue France - Free Mobile	Minor	Oct 8, 2024, 14:32	5.7 h	resolved	10-08
Delivery Issue France - Legos	Minor	Oct 8, 2024, 21:33	1.5 h	resolved	10-08
Delivery Issue Chile - Nextel	Minor	Oct 9, 2024, 04:37	11 h	resolved	10-09
DI SMS 365 \| Operator Services \| Report Manager \| Delay in Retrieving Statistics \| Ref Ticket: MNOC-55684	No impact listed	Oct 9, 2024, 13:33	28 h	resolved	10-09
Delivery Issues UK - Gamma Telecom	Minor	Oct 9, 2024, 13:53	26 min	resolved	10-09
DI SMS 365(iSMS) \| Operator Services \| Vodafone UK Activation Traffic Failure	Minor	Oct 9, 2024, 17:04	32 h	resolved	10-09
Delivery Issue Brazil - Algar Telecom	Minor	Oct 10, 2024, 12:46	7.3 h	resolved	10-10
Delivery Issue Brazil - TIM	Minor	Oct 10, 2024, 22:24	4.9 h	resolved	10-10
Delivery Issue Nigeria - Glo Mobile	Minor	Oct 11, 2024, 00:30	11 h	resolved	10-11
Delivery Issue Sierra Leone - Africell	Minor	Oct 11, 2024, 01:46	2.5 h	resolved	10-11
Service Degradation - Customer Dashboard - Message Search and Analytics	Minor	Oct 11, 2024, 03:02	45 min	resolved	10-11
Delivery Issue United States - Verizon Wireless	Minor	Oct 11, 2024, 18:43	4.9 h	resolved	10-11
Delivery Issue Germany - O2	Minor	Oct 15, 2024, 12:06	20 h	resolved	10-15
Delivery Issue Colombia - Claro	Minor	Oct 16, 2024, 03:23	1.6 h	resolved	10-16
DI SMS 365(iSMS) \|\| Operator Services \|\| Potential delay in delivery of MO, MT and DLR \| TT# MNOC-55824	No impact listed	Oct 16, 2024, 11:26	2.6 h	resolved	10-16
Delivery Issue Colombia - Claro	Minor	Oct 17, 2024, 03:47	4.9 h	resolved	10-17
Delivery Issue Mexico - Altan Redes	Minor	Oct 17, 2024, 07:40	4.6 h	resolved	10-17
MO Issue Brazil - Claro	Minor	Oct 19, 2024, 04:07	15 h	resolved	10-19
Delivery Issue Brazil - Claro	Minor	Oct 21, 2024, 06:43	1.1 h	resolved	10-21
Delivery Issue Brazil - SurfTelecom	Minor	Oct 21, 2024, 19:20	5.5 h	resolved	10-21
Delivery Issue New Zealand - Vodafone	Minor	Oct 22, 2024, 11:03	1.9 h	resolved	10-22
Delivery Issues - AT&T Mobility - US	Minor	Oct 22, 2024, 21:22	2.1 h	resolved	10-22
Delivery Issues - DigiMobil - ES	Minor	Oct 22, 2024, 22:06	2.1 h	resolved	10-22
Delivery Issue Iraq - Korek Telecom	Minor	Oct 23, 2024, 07:37	1.2 h	resolved	10-23
Delivery Issue United States - Google Voice	Minor	Oct 23, 2024, 07:42	3.4 h	resolved	10-23
DI SMS 365 \| Operator Services \| Potential delay in delivery of MT & DR Traffic \| TT# MNOC-55981	Minor	Oct 23, 2024, 13:09	42 min	resolved	10-23
Delivery Issue Israel - Partner	Minor	Oct 23, 2024, 21:36	3.5 h	resolved	10-23
Delivery Issue - Mali - Malitel	Minor	Oct 24, 2024, 01:07	1.6 h	resolved	10-24
Sinch Degradation - DK platform & UCP dashboard	Minor	Oct 24, 2024, 08:00	2.2 h	resolved	10-24
DI SMS 365 \| Operator Services \| Delay in delivery towards +1 US destinations for 10DLC Customers \| TT# MNOC-56012	Minor	Oct 24, 2024, 17:24	6.5 h	resolved	10-24
Delivery Issue United States - Verizon Wireless	Minor	Oct 25, 2024, 01:09	1.8 h	resolved	10-25
DI SMS 365 \| Operator Services \| Delay in delivery towards +1 US destinations for 10DLC Customers \| TT# MNOC-56012	Minor	Oct 25, 2024, 01:48	1.2 h	resolved	10-25
Delivery Issue Australia - Vodafone Hutchinson	Minor	Oct 25, 2024, 13:58	6.3 h	resolved	10-25
DI SMS 365 \| Operator Services \| Delay in delivery towards +1 US destinations for 10DLC Customers \| TT# MNOC-56012	Minor	Oct 25, 2024, 14:37	1.0 h	resolved	10-25
Delivery Issue Brazil - Sercomtel	Minor	Oct 25, 2024, 19:04	5.0 h	resolved	10-25
Delivery Issue Claro - Brazil	Minor	Oct 26, 2024, 21:22	2.8 h	resolved	10-26
Delivery Issue Spain - DigiMobil	Minor	Oct 27, 2024, 20:56	27 min	resolved	10-27
Delivery Issue Brazil - SurfTelecom	Minor	Oct 28, 2024, 07:55	12 h	resolved	10-28
Delivery Issue - United States - T-Mobile	Minor	Oct 30, 2024, 05:52	2.4 h	resolved	10-30
Delivery Issue Brazil - TIM	Minor	Oct 30, 2024, 11:47	4.4 h	resolved	10-30
Delivery Issue - Dominican Republic - Claro	Minor	Oct 31, 2024, 23:57	1.0 h	resolved	10-31

Maintenance 116

Show scheduled maintenance

Oct 1, 2024, 03:00 [Scheduled] External Maintenance - AT&T - United States
Oct 1, 2024, 03:01 [Scheduled] External Maintenance - MMS US
Oct 1, 2024, 06:00 [Scheduled] DI MMX 365 | Operator Services | Application Maintenance | PCR Number #PCRSDI-11384
Oct 1, 2024, 06:01 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application, System & Database Maintenance | PCRSDI-11264
Oct 2, 2024, 03:00 [Scheduled] External Maintenance - AT&T - United States
Oct 2, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 2, 2024, 13:00 [Scheduled] Campaigns Application Maintenance
Oct 3, 2024, 03:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Oct 3, 2024, 06:00 [Scheduled] External Maintenance - MMS US
Oct 3, 2024, 06:00 [Scheduled] DI MMS 365 (MMX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11367
Oct 3, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 3, 2024, 13:30 [Scheduled] Campaigns Application Maintenance
Oct 5, 2024, 17:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators
Oct 6, 2024, 04:00 [Scheduled] External Maintenance - T-Mobile United States
Oct 7, 2024, 06:00 [Scheduled] Scheduled Server Maintanance
Oct 7, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 7, 2024, 07:30 [Scheduled] Sinch SSL Certificate Update
Oct 8, 2024, 02:00 [Scheduled] External Maintenance - AT&T
Oct 8, 2024, 02:00 [Scheduled] Scheduled Service Callback SMS Update Datacenter Ascenty
Oct 8, 2024, 04:00 [Scheduled] External Maintenance - Verizon - United States
Oct 8, 2024, 04:01 [Scheduled] External Maintenance - AT&T- MX
Oct 8, 2024, 06:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application, System & Database Maintenance | PCRSDI-11265
Oct 8, 2024, 06:01 [Scheduled] DI MMS 365 (MMX) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11366
Oct 8, 2024, 06:02 [Scheduled] Sinch Digital Interconnect | Customer Management Portal |TLS certificate renewal | # PCRSDI-11378
Oct 8, 2024, 06:02 [Scheduled] DI Customer Management Portal |TLS certificate renewal | # PCRSDI-11402
Oct 8, 2024, 06:02 [Scheduled] External Maintenance - Toll-Free Number Provider CA
Oct 8, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 8, 2024, 08:00 [Scheduled] Migration of legacy connections - Pakistan
Oct 8, 2024, 12:30 [Scheduled] Campaigns Application Maintenance
Oct 9, 2024, 04:50 [Scheduled] *** CANCELLED*** DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11388
Oct 9, 2024, 05:00 [Scheduled] Sinch Scheduled Maintenance - Elastic SIP Trunking - Provisioning Freeze
Oct 9, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 9, 2024, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Oct 9, 2024, 09:00 [Scheduled] Conversation API Routine Maintenance - US
Oct 9, 2024, 14:00 [Scheduled] Campaigns Application Maintenance
Oct 10, 2024, 02:00 [Scheduled] Scheduled Service Callback SMS Update Datacenter Equinix
Oct 10, 2024, 03:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Oct 10, 2024, 04:00 [Scheduled] External Maintenance - Verizon - United States
Oct 10, 2024, 04:30 [Scheduled] External Maintenance - Toll-Free Number Provider US
Oct 10, 2024, 04:31 [Scheduled] External Maintenance - US Cellular - United States
Oct 10, 2024, 05:18 [Scheduled] DI MMS 365 (MMX) /DI MMS 365 (MM7) | Operator Services | Application Maintenance | PCR Number # PCRSDI-11365
Oct 10, 2024, 06:00 [Scheduled] External Maintenance - Toll-Free Number Provider CA
Oct 10, 2024, 07:01 [Scheduled] Internal Maintenance - US3 Site
Oct 11, 2024, 04:00 [Scheduled] External Maintenance - T-Mobile United States
Oct 11, 2024, 21:00 [Scheduled] External Maintenance - US & CA
Oct 12, 2024, 10:00 [Scheduled] Sinch Contact Pro Quarterly Maintenance - AU
Oct 12, 2024, 16:00 [Scheduled] Sinch Contact Pro Quarterly Maintenance - EU
Oct 12, 2024, 16:01 [Scheduled] Sinch Contact Pro Quarterly Maintenance - AF
Oct 13, 2024, 01:00 [Scheduled] Sinch Contact Pro Quarterly Maintenance - NA
Oct 14, 2024, 04:00 [Scheduled] External Maintenance - US & CA
Oct 14, 2024, 04:00 [Scheduled] Internal Maintenance - Dashboard Database Maintenance
Oct 14, 2024, 08:01 [Scheduled] Emergency Maintenance - MMS
Oct 14, 2024, 17:02 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application, System & Database Maintenance | PCRSDI-11266
Oct 15, 2024, 04:00 [Scheduled] External Maintenance - US & CA
Oct 15, 2024, 09:00 [Scheduled] Campaigns Application Maintenance
Oct 15, 2024, 17:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Scheduled Maintenance for Query Service - Finland Operators |
Oct 16, 2024, 03:35 [Scheduled] DI MMs 365 | Operator Services | Application Maintenance | PCR Number #PCRSDI-11385
Oct 16, 2024, 04:00 [Scheduled] External Maintenance - Verizon - United States
Oct 16, 2024, 04:01 [Scheduled] External Maintenance - US & CA.
Oct 16, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 16, 2024, 08:31 [Scheduled] Campaigns Application Maintenance
Oct 17, 2024, 02:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCR Number #PCRSDI-11421
Oct 17, 2024, 03:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Oct 17, 2024, 06:00 [Scheduled] DI SMS 365 | Operator Services | Network Maintenance | PCR Number # PCRSDI-11399
Oct 17, 2024, 07:00 [Scheduled] Internal Maintenance - US3 Site
Oct 17, 2024, 12:00 [Scheduled] Campaigns Application Maintenance
Oct 18, 2024, 03:00 [Scheduled] External Maintenance - US & CA
Oct 21, 2024, 00:00 [Scheduled] 2FA Activation and Device Fingerprint.
Oct 21, 2024, 03:00 [Scheduled] External Maintenance - AT&T United States
Oct 21, 2024, 03:00 [Scheduled] External Maintenance - T-Mobile United States
Oct 21, 2024, 10:10 [Scheduled] Campaigns Application Maintenance
Oct 21, 2024, 13:00 [Scheduled] Internal Maintenance - Migration of legacy connections - M1 Singapore
Oct 22, 2024, 01:00 [Scheduled] External Emergency ISP Maintenance - EU
Oct 22, 2024, 03:01 [Scheduled] External Maintenance - AT&T United States
Oct 22, 2024, 03:41 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11421
Oct 22, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCRSDI-11412
Oct 22, 2024, 06:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application, System & Database Maintenance | PCRSDI-11267
Oct 22, 2024, 09:00 [Scheduled] Sinch Scheduled Maintenance - US SMSCs
Oct 22, 2024, 09:00 [Scheduled] External Maintenance - AT&T - US.
Oct 22, 2024, 10:00 [Scheduled] Internal Maintenance - Verification Flashcall
Oct 22, 2024, 13:00 [Scheduled] Sinch Scheduled Maintenance - Elastic SIP Trunking - user defined ports and SRV
Oct 22, 2024, 14:30 [Scheduled] api.mblox.com SSL Certificate Update
Oct 23, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCRSDI-11413
Oct 23, 2024, 06:00 [Scheduled] DI MMS 365 (MM4) | Operator Services | Application Maintenance | PCRSDI-11427
Oct 23, 2024, 07:00 [Scheduled] External Maintenance - US & CA
Oct 23, 2024, 08:00 [Scheduled] Conversation API Routine Maintenance - EU
Oct 23, 2024, 09:00 [Scheduled] Conversation API Routine Maintenance - US
Oct 23, 2024, 14:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Database & System Maintenance | PCR Number # PCRSDI-11432
Oct 23, 2024, 23:00 [Scheduled] Migration of MO traffic to new Sigtran link- SingTel Singapore
Oct 24, 2024, 03:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Oct 24, 2024, 03:00 [Scheduled] External Maintenance - AT&T United States
Oct 24, 2024, 05:00 [Scheduled] DI SMS 365 (iSMS) | Operator Services | Application Maintenance | PCRSDI-11441
Oct 24, 2024, 08:00 [Scheduled] DI E-Mail 365 | 3rd Party Application Maintenance | Ref Number#NA
Oct 24, 2024, 11:00 [Scheduled] Internal Maintenance - EU3 Site
Oct 24, 2024, 13:00 [Scheduled] Sinch Scheduled Maintenance - Elastic SIP Trunking - user defined ports and SRV (rescheduled from Oct 22)
Oct 25, 2024, 03:00 [Scheduled] External Maintenance - US & CA
Oct 25, 2024, 09:00 [Scheduled] SSL Certificate Update - eu3.smpp.api.sinch.com
Oct 25, 2024, 11:00 [Scheduled] Campaigns Application Maintenance
Oct 27, 2024, 02:00 [Scheduled] DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11407
Oct 28, 2024, 04:00 [Scheduled] Migration of legacy connections - Ooredoo Kuwait
Oct 28, 2024, 09:00 [Scheduled] Sinch Contact Pro - SAP Business Objects version upgrade
Oct 28, 2024, 11:00 [Scheduled] Internal Maintenance - EU3 Site
Oct 29, 2024, 06:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application, System & Database Maintenance | PCRSDI-11266
Oct 29, 2024, 06:01 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application, System & Database Maintenance | PCRSDI-11266
Oct 29, 2024, 07:00 [Scheduled] Sinch Contact Pro - (SBC) Session Border Controller upgrade - NA
Oct 29, 2024, 08:30 [Scheduled] Campaigns Application Maintenance
Oct 29, 2024, 11:00 [Scheduled] Internal Maintenance - EU3 Site
Oct 30, 2024, 04:30 [Scheduled] External Maintenance - Toll-Free Number Provider
Oct 30, 2024, 05:00 [Scheduled] DI SMS 365 (SMSx) | Operator Services | Application Maintenance | PCRSDI-11388
Oct 30, 2024, 08:00 [Scheduled] Migration of legacy connections - Orange in Reunion
Oct 30, 2024, 09:00 [Scheduled] Sinch SSL Certificate Update
Oct 30, 2024, 11:00 [Scheduled] Internal Maintenance - EU3 Site
Oct 31, 2024, 03:00 [Scheduled] External Maintenance - Toll-Free Number Provider
Oct 31, 2024, 10:00 [Scheduled] Internal Maintenance - US 10DLC Service
Oct 31, 2024, 11:00 [Scheduled] Internal Maintenance - EU3 Site
Oct 31, 2024, 11:01 [Scheduled] Campaigns Application Maintenance

Cite this

Sinch posted 53 status incidents in October 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title: Sinch in October 2024
Vendor: Sinch
Date: 2024-10-01 00:00 UTC
URL: https://rewindex.com/company/sinch/2024/10

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