Retool change history

Retool reported a major React App Builder incident: downstream dependency issues could prevent sandbox installation and connection on Cloud and Self-Hosted instances. It ran from 2026-08-20 17:26 UTC to 2026-08-20 23:20 UTC (5 h 54 min); Cloud recovered at 17:30 UTC, and self-hosted fixes shipped in 4.0.12-stable and 4.43.0-edge.

Retool reported a major incident causing errors when calling resources with Per-User authentication in Apps built with the New App Editor. It started at 2026-08-14 15:06 UTC and was resolved at 2026-08-14 19:00 UTC, lasting 3 h 53 min. A fix was implemented by 2026-08-14 16:36 UTC; no cause was stated.

Retool Workflows experienced a major degradation: workflows were stuck pending, with increased 429 rate limit responses for start triggers. The incident began at 2026-07-30 20:22 UTC and was resolved at 2026-07-31 05:52 UTC, lasting 9 h 29 min. A fix was deployed at 07-30 21:20 UTC, with workflows still degraded but recovering.

Retool reported a critical Email Server outage from 2026-07-23 22:22 UTC to 2026-07-24 18:34 UTC, lasting 20 h 12 min. Some Retool Emails failed with “Disabled for sending spam” due to an upstream email provider issue; official user invites and password resets were unaffected. Retool restored the sending domain and normal delivery, and added safeguards against recurrence.

Retool Mobile apps failed to load in browser user-mode and editor previews during a major outage starting 2026-06-04 15:13 UTC, resolved at 2026-06-04 19:16 UTC (4 h 2 min). Editing mobile apps and native iOS/Android use were unaffected; Retool reported implementing a fix.

Retool reported a major incident involving elevated 504 errors for cloud users, affecting Classic web app and Web Application and APIs. It started at 2026-05-25 12:39 UTC and was resolved at 2026-05-25 12:52 UTC, lasting 13 min; Retool reported implementing a fix and monitoring results.

Retool disabled the Motherduck resource, affecting Resource Queries, in a major outage starting 2026-05-08 19:06 UTC and lasting 13 h 36 min. Retool identified and fixed a caching issue, restored the integration, and marked the incident resolved at 2026-05-09 08:43 UTC.

Retool reported a major outage preventing some customers’ Apps from loading because Comcast Business and Optimum (Altice USA / Cabelvision) blocked retool-edge.com. It began at 2026-05-05 23:59 UTC and lasted 2 days 15 h, resolving at 2026-05-08 15:38 UTC after all affected ISPs confirmed the domain was no longer blocked.

Retool Cloud PostgreSQL and REST API resource queries intermittently failed, also affecting RetoolDB use, in a major-impact incident starting 2026-04-16 15:49 UTC. It lasted 2 h 27 min and was resolved at 2026-04-16 18:17 UTC after a fix returned affected services’ error rates to normal; no specific cause was disclosed.

Retool Cloud reported a major incident affecting a subset of users: Google Sheets resource queries intermittently failed with "premature close" errors starting 2026-04-16 15:31 UTC. The incident lasted 2 h 1 min and was closed at 2026-04-16 17:33 UTC as part of the larger PostgreSQL and REST API Resource Queries incident; closure did not confirm recovery.

Retool reported a major incident involving intermittent failures and elevated error rates in Google Sheets, MySQL, and PostgreSQL integrations, affecting Resource Queries and Workflows, while stating all query operations continued functioning. It lasted 12 h 46 min, from 2026-02-25 05:08 UTC to 2026-02-25 17:54 UTC; Retool confirmed affected resources were operational at resolution.

Retool reported a major partial outage across many product surfaces, recorded as starting and resolving at 2026-02-04 22:46 UTC (computed duration: 0 min). The vendor described the actual impact window as between 12:00pm and 12:08pm UTC, with no expected impact outside that timeframe.

Retool Cloud experienced intermittent access issues with major impact starting 2025-11-18 13:45 UTC, lasting 1 h 20 min until resolution at 2025-11-18 15:05 UTC. Retool attributed the issue to an external partner, which deployed a fix; Retool reported stable performance since 14:43 UTC.

Retool reported a major incident involving elevated 500 errors on a back-end endpoint that prevented some apps from loading. The incident lists a start of 2025-10-16 20:23 UTC and resolution at 2025-10-16 18:45 UTC; duration is unknown, and the resolution timestamp precedes the listed start.