Notable SaaS vendor changes, page 17

Terraform Cloud (HCP) reported a major outage involving degraded performance and inability to load app.terraform.io, starting 2026-07-30 23:06 UTC and resolved 2026-07-31 01:26 UTC, lasting 2 h 20 min. Engineering reported implementing a fix at 07-30 23:47 UTC and monitored until resolution; no cause was stated.

HashiCorp reported a major outage involving degraded performance and inability to load app.terraform.io, starting 2026-07-30 23:06 UTC and lasting 2 h 20 min. Engineering implemented a fix at 07-30 23:47 UTC; the incident was resolved at 2026-07-31 01:26 UTC, with normal operation restored.

Retool Workflows experienced a major degradation: workflows were stuck pending, with increased 429 rate limit responses for start triggers. The incident began at 2026-07-30 20:22 UTC and was resolved at 2026-07-31 05:52 UTC, lasting 9 h 29 min. A fix was deployed at 07-30 21:20 UTC, with workflows still degraded but recovering.

Brex reported a critical degradation starting 2026-07-30 17:04 UTC, with notification delays and possible delays or errors loading the Tasks page or resetting passwords or 2FA. It lasted 1 h 7 min and was resolved at 2026-07-30 18:11 UTC; Brex said all services were operating normally.

Smartsheet reported major slowness and timeouts affecting sheets, premium apps, connectors, and API from 2026-07-30 14:54 UTC to 2026-07-30 17:41 UTC (2 h 47 min). Its postmortem separately described customer impact between approximately 11:00 and 15:57 UTC, attributing failures to a backend service under heavy CPU load during morning traffic ramp-up.

Tinybird reported a major incident affecting replica creation and deletion, including cluster replicas and jobs on-demand (populates and copies). It ran from 2026-07-30 10:40 UTC to 2026-07-30 11:13 UTC, lasting 33 min; Tinybird reported a fix and new replicas being provisioned before confirming resolution.

Aircall reported a major login outage affecting one ISP in GB and one in CH, starting 2026-07-30 08:18 UTC and marked resolved at 2026-07-30 09:52 UTC; the recorded duration was 1 h 33 min. Affected customers were advised to use an alternative network if possible and contact their ISP.

Bolt.new reported a major outage preventing users from saving project files from 2026-07-30 07:29 UTC to 2026-07-30 08:47 UTC, lasting 1 h 18 min. The vendor suggested a possible link to Cloudflare network issues and observed backend improvement coinciding with Cloudflare’s reported resolution before marking the incident resolved.

Docker reported a major Hub degradation starting 2026-07-30 07:19 UTC, resolved 2026-07-31 20:48 UTC after 37 h 29 min. Tags pushed July 29 could be missing from Hub listings but remained pullable; newly added/deleted tags could appear inconsistently, and notifications could repeat during remediation. Docker reported remediation completed and Hub functionality restored.

Claude reported a major incident involving elevated errors across many models, affecting claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. It started at 2026-07-30 05:57 UTC and was resolved at 2026-07-30 10:48 UTC, lasting 4 h 51 min; partial recovery was followed by renewed errors across all models.

Anthropic reported a major incident with elevated errors across many models affecting claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. It started at 2026-07-30 05:57 UTC and was resolved at 2026-07-30 10:48 UTC, lasting 4 h 51 min; models partially recovered before errors returned across all models.

Snowflake reported a critical incident preventing some customers in listed AWS and Azure regions from logging in to Snowsight via private endpoints, with HTTP 404 or IP/Token access errors. It started at 2026-07-30 03:00 UTC and was resolved at 2026-07-30 04:56 UTC after reverting a recent configuration change.

Estuary reported a major outage affecting data movement on a single private data plane from 2026-07-29 21:38 UTC to 2026-07-29 22:42 UTC, lasting 1 h 3 min. A Gazette node filled its disk; Estuary added Gazette brokers to spread the load and confirmed affected tasks resumed data movement.

Lambda reported a major network incident in us-east-2 affecting external connectivity to instances, starting 2026-07-29 19:54 UTC and resolved 2026-07-30 18:19 UTC, lasting 22 h 25 min. Engineers reported implementing a fix at 07-29 20:12 UTC and said customer impact should be fixed; networking was confirmed working as expected at resolution.

Claude reported a critical incident involving elevated errors across all models, affecting claude.ai, Claude API (api.anthropic.com), Claude Code, and Claude Cowork. It started at 2026-07-29 19:49 UTC and was resolved at 2026-07-29 22:36 UTC, lasting 2 h 46 min; Claude confirmed recovery in success rates across all models.

Anthropic reported a critical incident involving elevated errors across all models, affecting claude.ai, Claude API (api.anthropic.com), Claude Code and Claude Cowork. The incident started at 2026-07-29 19:49 UTC and was resolved at 2026-07-29 22:36 UTC, lasting 2 h 46 min; Anthropic reported recovery in success rates across all models.

Squarespace reported a major connectivity outage affecting sites and account dashboards, with Accounts & Billing, Acuity Scheduling, Site Editing, and Site Loading listed as affected components. It started at 2026-07-29 18:20 UTC and was resolved at 2026-07-29 19:47 UTC, lasting 1 h 27 min; Squarespace identified the issue and implemented a fix but did not specify the cause.

Grammarly reported a major Go degradation causing delays loading, editing, or saving documents at app.grammarly.com or using Go & agents. It started at 2026-07-29 17:47 UTC and lasted 7 h 22 min, resolving at 2026-07-30 01:09 UTC; a fix was implemented at 07-29 18:04 UTC.

Superhuman Docs experienced a major degradation affecting Docs and Published Docs, with delays loading, editing, or saving documents. It started at 2026-07-29 17:38 UTC and was resolved at 2026-07-29 18:16 UTC; the reported duration was 37 min. A fix was implemented by 07-29 18:05 UTC.

Aiven reported a major Dynamic Disk Sizing (DDS) incident: resize operations could fail for a small subset of newly created nodes. It ran from 2026-07-29 14:29 UTC to 2026-07-29 17:07 UTC, lasting 2 h 37 min. Aiven mitigated all impacted nodes and deployed a fix to prevent recurrence.

Make reported a major EU1 outage: scenarios failed initialization with "Failed to verify account" across all apps, and approximately 200 automatically deactivated scenarios were re-enabled. The incident is marked resolved, but its listed start (2026-07-29 14:23 UTC) is after its resolution (2026-07-22 15:30 UTC); duration is unknown.

Wix reported a major outage affecting Blog Management, View Post, My Sites, Wix Payments, Sign-In, Wix Editor and Wix Studio, starting 2026-07-29 13:31 UTC. A fix was implemented at 13:38 UTC, and the incident was resolved at 2026-07-29 13:47 UTC; the reported duration was 15 min.

HCP Terraform workspace runs failed with IAM errors after an AWS provider upgrade, a major incident from 2026-07-29 12:36 UTC to 2026-07-29 20:44 UTC (8 h 7 min). HashiCorp pulled AWS provider v6.57.0 and published fixed v6.57.1; the interim workaround was pinning to v6.56.0.

HCP Terraform workspace runs failed with IAM errors after an AWS provider upgrade in a major incident starting 2026-07-29 12:36 UTC, lasting 8 h 7 min and resolved at 2026-07-29 20:44 UTC. HashiCorp pulled AWS provider v6.57.0 and published fixed v6.57.1; the interim workaround was pinning to v6.56.0.

Pipedream reported a critical incident affecting Connect API and HTTP event sources and workflows, starting at 2026-07-28 23:40 UTC. A fix was implemented by 2026-07-28 23:53 UTC, and the incident was resolved at 2026-07-28 23:59 UTC; the reported duration was 18 min.

Some Lovable users experienced errors when using chat in an incident rated major. It started at 2026-07-28 07:07 UTC and was resolved at 2026-07-28 07:24 UTC, lasting 17 min; no cause or specific fix was stated.

All VoyageAI models experienced elevated errors, affecting VoyageAI Embedding and Reranking Models; MongoDB Atlas rated the impact major. The incident started at 2026-07-27 23:37 UTC and was resolved at 2026-07-27 23:48 UTC, with a reported duration of 10 min. No cause or specific fix was stated.

Gorgias reported a major Gmail integration degradation that delayed email syncing from 2026-07-27 23:01 UTC to 2026-07-27 23:13 UTC, lasting 12 min. Gmail notifications resumed without changes by Gorgias, restoring normal syncing and ticket creation from new emails; Gorgias found no issue with its systems and suggested an external cause.

Hootsuite reported a major login outage affecting its Mobile Application and Web Application, with email/password login failures or incorrect SSO setup errors. It started at 2026-07-27 22:48 UTC and was resolved at 2026-07-28 02:46 UTC, lasting 3 h 57 min. Hootsuite identified the root cause and released an update, but did not disclose the cause.

Hootsuite reported a major incident affecting the Web Application’s Global Navigation Menu, making it difficult to navigate between platform areas. It started at 2026-07-27 20:44 UTC and was resolved at 2026-07-27 21:09 UTC, lasting 25 min; Hootsuite confirmed navigation was restored.

Rippling’s critical outage blocked web and mobile app access starting 2026-07-27 20:10 UTC and was resolved after 5 h 58 min. Access returned earlier, but queued tasks could leave group membership stale. Rippling increased infrastructure capacity and paused non-critical asynchronous tasks while investigating a recent change that may have increased query load.

ActiveCampaign reported critical platform instability affecting API Availability in APAC, EU and US regions, plus Site - Tracking and Tracking. The incident started at 2026-07-27 19:53 UTC and was resolved at 2026-07-27 21:15 UTC, lasting 1 h 22 min. The vendor identified the issue but did not specify a cause or fix.

Datadog reported a major Synthetics degradation starting 2026-07-27 19:05 UTC: tests continued running, but results were delayed. A fix was implemented, and the incident was resolved at 2026-07-27 19:52 UTC after 46 min.

DigitalOcean’s Agent Platform requests returned HTTP 500 errors, affecting Agentic Inference Cloud - Agent Runtime and Agent Runtime, with major impact. The incident started at 2026-07-27 18:31 UTC and was resolved at 2026-07-28 15:24 UTC, lasting 20 h 52 min; DigitalOcean reported identifying the issue and implementing a fix but provided no cause.

Discord reported a major outage affecting session starts and live DM delivery: users could have trouble logging in or receiving DMs live. It started at 2026-07-27 17:48 UTC and was resolved at 2026-07-27 18:05 UTC, lasting 17 min; no cause or fix was stated.

A critical dbt platform incident caused certificate or "insecure connection" warnings on US, AU, and EU/EMEA multi-tenant AWS instances after a certificate configuration change. The incident started at 2026-07-27 16:54 UTC and was resolved at 2026-07-27 18:50 UTC, lasting 1 h 56 min; dbt deployed a fix and reported normal access restored.

Descript reported a major incident affecting uploads to the media library’s root directory, starting 2026-07-27 16:37 UTC and resolved at 2026-07-27 16:54 UTC, with a reported duration of 16 min. Customers could work around the failure by creating a folder and uploading directly into it; no specific cause or fix was disclosed.

Sentry reported a critical US error and profile ingestion outage starting 2026-07-27 16:23 UTC, lasting 2 h 3 min and resolved at 2026-07-27 18:27 UTC. Ingestion was back up at 16:56 UTC, but ingestion and alerting delays continued; Sentry later confirmed the backlog was cleared and ingestion returned to normal.

Rippling reported a critical outage preventing access to its web and mobile apps, starting 2026-07-27 16:11 UTC and resolved at 2026-07-27 18:37 UTC (2 h 26 min). Rippling rolled back its latest deployment; access was restored at 16:32 UTC, and performance metrics were back to normal by 17:08 UTC.

WorkOS reported a major incident involving email delivery errors and Dashboard email delivery statuses not updating. It started at 2026-07-27 14:10 UTC and was resolved at 2026-07-27 17:37 UTC, lasting 3 h 27 min. WorkOS reported remediation restored delivery rates and Dashboard status updates; no cause was stated.

WorkOS reported a major email-delivery degradation starting 2026-07-27 10:05 UTC and resolved at 2026-07-27 13:04 UTC, lasting 2 h 58 min. An initial mitigation did not fully resolve the elevated errors; WorkOS applied a refined mitigation and confirmed delivery rates had recovered.

Gong reported a critical sign-in outage starting 2026-07-27 08:46 UTC, later narrowed to a subset of users across all environments signing in using Office 365 who could experience failures or authentication timeouts. The incident was resolved at 2026-07-27 10:05 UTC after 1 h 19 min; no specific cause or fix was disclosed.

RevenueCat reported a major Apple Receipt Server outage preventing validation of new purchases, starting 2026-07-26 23:06 UTC and resolved 2026-07-27 09:50 UTC (10 h 44 min). Temporary entitlements of at most 24 hours preserved access while validation was unavailable; all impacted purchases were replayed by resolution, with related webhook and integration events delayed.

Segment reported a major data processing issue affecting Data Processing Pipeline (US), Engage (US), and Journeys (US) from 2026-07-26 01:43 UTC to 2026-07-26 04:10 UTC, lasting 2 h 27 min. A fix was implemented by 03:02 UTC, and the incident was resolved.

Segment reported major Connections processing delays affecting Streaming Destinations (US), delaying destination delivery. The incident started at 2026-07-25 22:45 UTC and resolved at 2026-07-26 04:39 UTC, lasting 5 h 53 min. A fix was implemented at 07-25 23:39 UTC, with processing latency recovering under monitoring.

Some Supabase projects experienced authentication issues in a major-impact incident starting 2026-07-25 14:11 UTC and lasting 34 min, resolved at 2026-07-25 14:45 UTC. Supabase implemented a fix at 07-25 14:21 UTC and reported authentication had returned to normal at 07-25 14:25 UTC.

PlanetScale reported a major incident: Insights metrics underreported for Postgres and Vitess databases, while database traffic and connectivity were unaffected. It started at 2026-07-24 14:41 UTC and was resolved at 2026-07-24 17:42 UTC, lasting 3 h 0 min. Mitigations were in place by 07-24 17:04 UTC, with signs of recovery.

ClickHouse Cloud reported a major monitoring and billing degradation in ap-southeast-1, with possible service availability degradation; the initial update named eu-west-1. Impacts included stale dashboards, missing notifications/Prometheus metrics, stalled billing metering and unapplied autoscaling recommendations. It lasted 8 h 20 min, from 2026-07-24 13:07 UTC to 2026-07-24 21:28 UTC, with missing data backfilled.

Wix reported a critical outage affecting Checkout, My Sites, Sign-In, Site Dashboard, Site Editing and Site Loading, starting 2026-07-24 11:29 UTC. A fix was implemented by 11:57 UTC, and the incident was resolved at 2026-07-24 12:16 UTC; the recorded duration was 46 min.

Notion was not loading during a major outage that started at 2026-07-24 11:24 UTC and lasted 1 h 11 min. Notion reported service was back to normal at 2026-07-24 12:35 UTC; no cause or specific fix was stated.