Runway change history

Runway reported a major outage affecting App, Backend, and Public API, starting at 2026-10-09 22:44 UTC and resolved at 2026-10-09 23:10 UTC (26 min). Engineering investigated a problem affecting users; no specific cause or fix was stated.

Runway reported a critical outage affecting App, Backend, and Public API starting 2026-07-10 16:42 UTC, lasting 1 h 0 min and resolved at 2026-07-10 17:42 UTC. A fix was released at 07-10 16:48 UTC with improvements observed; no specific cause or user-facing failure was stated.

Runway reported a major incident with increased error rates for Seedance and Seedream generations across App, Backend, and Public API. It started at 2026-06-03 08:04 UTC and was resolved at 2026-06-03 08:23 UTC; the computed duration was 18 min. Tasks were recovering by 08:18 UTC; no cause or fix was stated.

Runway reported a major incident affecting Aleph 2.0 generations, now resolved. The recorded start was 2026-05-26 22:10 UTC and resolution was 2026-05-26 19:30 UTC; these timestamps conflict, and the computed duration is unknown. Runway stated that the incident lasted approximately 2 hours.

Runway reported a major outage affecting Kling tasks across App, Backend, and Public API, starting 2026-05-13 09:11 UTC and resolved at 2026-05-13 13:32 UTC, lasting 4 h 20 min. A fix released at 05-13 12:29 UTC improved service, and previously failed submissions could be retried.

Runway reported a major incident affecting Seedance 2.0 generations across App, Backend, and Public API, with increased generation failures. It started at 2026-04-22 20:41 UTC and was marked resolved at 2026-04-22 22:23 UTC, lasting 1 h 41 min. Runway escalated to a third party; no cause or fix was stated.

Runway reported a major outage affecting Gen4.5, with App, Backend and Public API listed as affected components. It started at 2026-04-21 20:08 UTC and was resolved at 2026-04-21 20:49 UTC, lasting 40 min; Runway said it released a fix restoring Gen4.5 service.

Runway reported a major degradation affecting App, Backend, and Public API, with increased queue wait times and generation submission issues. It started at 2026-02-25 19:43 UTC and was resolved at 2026-02-25 20:16 UTC, lasting 32 min. Runway released a fix; delayed requests were expected to resume processing, and failed submissions could be retried.

Runway reported a critical outage preventing task creation across App, Backend and Public API, starting 2026-02-16 16:29 UTC and resolved at 2026-02-16 17:11 UTC (42 min). A fix restored functionality; delayed requests were expected to resume processing, and previously failed submissions could be retried.

Runway reported a major incident with increased failure rates for Nano Banana Pro generations affecting App, Backend, and Public API. It started at 2026-02-10 13:26 UTC and was marked resolved at 2026-02-10 15:46 UTC, lasting 2 h 20 min, although the final update still said investigation was ongoing; no cause or fix was stated.

Runway reported increased errors in Nano Banana Pro generations affecting App, Backend, and Public API, with major impact. The incident started at 2026-02-09 15:39 UTC and was resolved at 2026-02-09 17:57 UTC, lasting 2 h 17 min; no cause or fix was stated.

Runway reported a major Backend incident causing increased error rates for Gemini 3 Pro (Nano Banana Pro) generations. It started at 2026-02-09 10:52 UTC and was resolved at 2026-02-09 12:11 UTC, lasting 1 h 19 min; Runway said it was no longer seeing high error rates for the model.

Runway reported a major incident with highly increased error rates in Veo 3 and Veo 3.1 generations, affecting App, Backend, and Public API. It started at 2026-01-28 17:33 UTC and was resolved at 2026-01-28 18:25 UTC, lasting 52 min; Runway said it was working closely with Google but stated no cause or specific fix.

Runway reported a major incident affecting Gemini 3 Pro image generations across App, Backend, and Public API. It started at 2026-01-21 15:53 UTC and was resolved at 2026-01-21 18:26 UTC, lasting 2 h 32 min; no cause or specific fix was stated.

Runway reported a critical outage preventing new tasks across App, Backend, and Public API from 2025-12-23 17:06 UTC to 2025-12-23 17:17 UTC, lasting 11 min. A fix released at 17:10 UTC improved processing; delayed requests were expected to resume, and failed submissions could be retried. The incident was resolved.

Runway reported a major incident affecting Aleph generations across App, Backend, and Public API, potentially affecting API customers. It started at 2025-12-12 10:40 UTC and was resolved at 2025-12-12 13:18 UTC, lasting 2 h 38 min. Runway said it identified the root cause but did not specify the cause or fix.

Runway reported a major asset-generation degradation affecting App, Backend and Public API from 2025-12-05 02:35 UTC to 2025-12-05 03:51 UTC, lasting 1 h 15 min. Users faced significant delays and generation failures; a fix was deployed, with Gen4 Turbo backlog-related queue delays noted before full resolution.

Runway reported a major degradation affecting App, Backend, and Public API, with longer generation queue waits. It started at 2025-10-20 21:14 UTC and resolved at 2025-10-20 23:33 UTC, lasting 2 h 18 min. A fix normalized errors and generation throughput, while the generation backlog temporarily kept queue waits elevated.

Runway reported a critical outage affecting App, Backend, and Public API from 2025-10-20 07:36 UTC to 2025-10-20 10:17 UTC, lasting 2 h 41 min. Runway attributed it to a 3rd party cloud provider and confirmed full recovery, with image and video generations working properly.