Changes / Runway / We have released a fix.
Runway: Major incident: We have released a fix.
Summary
Runway reported a major outage affecting Gen4.5, with App, Backend and Public API listed as affected components. It started at 2026-04-21 20:08 UTC and was resolved at 2026-04-21 20:49 UTC, lasting 40 min; Runway said it released a fix restoring Gen4.5 service.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Incident page: full timeline of updates →
What changed
Before: not present
After: We have released a fix.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-21 20:08 UTC
Before: not present
After: 2026-04-21 20:49 UTC
Before: not present
After: App, Backend, Public API
Before: not present
After: Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Before: not present
After: Gen4.5 is experiencing an issue. We are evaluating a solution.
Before: not present
After: We have released a fix, restoring service to Gen4.5.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When | Change | Kind |
|---|---|---|
| Major incident: We have released a fix. (this change) Runway reported a major outage affecting Gen4.5, with App, Backend and Public API listed as affected components. It started at 2026-04-21 20:08 UTC and was resolved at 2026-04-21 20:49 UTC, lasting 40 min; Runway said it released a fix restoring Gen4.5 service. | Major incident |