CompaniesHelp ScoutMonthly reportsNovember 2018
Help Scout in November 2018: incidents, uptime and changes
6incidents posted
0labelled major or critical
100%free of major/critical
98.65%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 0 min, incident time 9 h 42 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Minor 5 · No impact listed 1
Incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Search and Folder issues | Minor | 3.3 h | resolved | 11-01 | |
| Performance and indexing is slower than usual | Minor | 1.9 h | resolved | 11-19 | |
| Indexing problem impacting 1/12 of customers | Minor | 3.5 h | resolved | 11-19 | |
| Search and Folder issues | Minor | 21 min | resolved | 11-20 | |
| Connection Issues | Minor | 42 min | resolved | 11-26 | |
| Slow Page Loads | No impact listed | 37 min | resolved | 11-29 |
Cite this
Help Scout posted 6 status incidents in November 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in November 2018
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2018/11