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CompaniesHelp ScoutMonthly reportsJanuary 2019

Help Scout in January 2019: incidents, uptime and changes

3incidents posted
2labelled major or critical
99.79%free of major/critical
99.75%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 30 min, incident time 1 h 49 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Connection IssuesMajor14 minresolved01-14
Docs SSL errorsMajor1.3 hresolved01-21

Other incidents 1

IncidentImpactStartedDurationStatusDay
Search and Folder issuesMinor19 minresolved01-30

Cite this

Help Scout posted 3 status incidents in January 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in January 2019
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2019/01

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