# Help Scout in January 2019: incidents, uptime and changes

> Help Scout in January 2019: 3 incidents on its status page (2 major or critical), 99.79% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2019/01
Last updated: 2019-02-01T00:00:00Z

- Incidents posted: 3 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 1
- Uptime (vendor-reported): 99.79% free of major/critical incidents, 99.75% free of any incident; outage time 1 h 30 min, incident time 1 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2018](https://rewindex.com/company/help-scout/2018/11.md) · Next: [February 2019](https://rewindex.com/company/help-scout/2019/02.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/52llrfwzm1xn.md) | major | 2019-01-14 14:36 UTC | 2019-01-14 14:50 UTC | 14 min | resolved |
| [Docs SSL errors](https://rewindex.com/company/help-scout/incidents/lcjd2j413kr7.md) | major | 2019-01-21 23:25 UTC | 2019-01-22 00:41 UTC | 1.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/52llrfwzm1xn.md) | major | 2019-01-14 14:36 UTC | 2019-01-14 14:50 UTC | 14 min | resolved |
| [Docs SSL errors](https://rewindex.com/company/help-scout/incidents/lcjd2j413kr7.md) | major | 2019-01-21 23:25 UTC | 2019-01-22 00:41 UTC | 1.3 h | resolved |
| [Search and Folder issues](https://rewindex.com/company/help-scout/incidents/67n5x69b9y66.md) | minor | 2019-01-30 09:38 UTC | 2019-01-30 09:57 UTC | 19 min | resolved |

## Cite this

Help Scout posted 3 status incidents in January 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2019/01
- Citation: Help Scout, “Help Scout in January 2019” (2019-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2019/01 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in January 2019 (2019-01-01)](https://rewindex.com/company/help-scout/2019/01)`


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Canonical: https://rewindex.com/company/help-scout/2019/01 · Markdown: https://rewindex.com/company/help-scout/2019/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:07:11.338Z