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Help Scout: Connection Issues

Impact: majorStatus: resolvedStarted Resolved (14 min)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We've identified the root cause of today's issue, which lasted roughly 6 minutes and resulted in high page load times and or page timeouts in the web app. Our team is now working to make sure this doesn't happen again. Apologies once again for the trouble today.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON