# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-01-14 14:36 UTC · Resolved: 2019-01-14 14:50 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/52llrfwzm1xn](https://status.helpscout.com/incidents/52llrfwzm1xn)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-01-14 14:50 UTC: We've identified the root cause of today's issue, which lasted roughly 6 minutes and resulted in high page load times and or page timeouts in the web app. Our team is now working to make sure this doesn't happen again. Apologies once again for the trouble today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/52llrfwzm1xn · Markdown: https://rewindex.com/company/help-scout/incidents/52llrfwzm1xn.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/52llrfwzm1xn · Generated 2026-10-18T12:40:59.729Z