Help Scout: Search and Folder issues
Timeline of updates
- resolved
At around 4:19 am Eastern our engineering team started investigating reports that folders were being slow to update. This was due to a backup on our server which resulted in delays processing Mailbox and folder counts, reports, workflow activations and search results. Engineering have identified and corrected the issue, and are looking into ensuring this problem doesn't occur in the future. We're sorry for any inconvenience to your morning, and we're glad to say that everything is looking healthy again on our side.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2019-01-30 09:38 UTC, resolved after 19 min, 1 update(s).
- Title
- Search and Folder issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/67n5x69b9y66
Help Scout profileRecent Help Scout incidentsAll outages on January 30, 2019Help Scout in January 2019MarkdownJSON