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Help Scout: Slow Page Loads

No impact listedStatus: resolvedStarted Resolved (37 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Today's issues were somewhat related to the performance trouble we had last week. The Ops team is working on a couple of changes with the way we process folder updates to help prevent this sort of thing from happening again.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2018-11-29 15:22 UTC, resolved after 37 min, 1 update(s).

Title
Slow Page Loads
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1

Help Scout profileRecent Help Scout incidentsAll outages on November 29, 2018Help Scout in November 2018MarkdownJSON