# Help Scout: Slow Page Loads

> Help Scout status incident “Slow Page Loads” on 2018-11-29: impact none (vendor’s label), 37 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1
Last updated: 2018-11-29T15:59:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-11-29 15:22 UTC · Resolved: 2018-11-29 15:59 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/s38gl6hhqdk1](https://status.helpscout.com/incidents/s38gl6hhqdk1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-11-29 15:59 UTC: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. Today's issues were somewhat related to the performance trouble we had last week. The Ops team is working on a couple of changes with the way we process folder updates to help prevent this sort of thing from happening again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2018-11-29 15:22 UTC, resolved after 37 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1
- Citation: Help Scout, “Slow Page Loads” (2018-11-29 15:22 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1 (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Page Loads (2018-11-29)](https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1 · Markdown: https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/s38gl6hhqdk1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:22:28.579Z