Help Scout: Indexing problem impacting 1/12 of customers
Timeline of updates
- resolved
We're closing this one out and plan to share a full postmortem in the next few days. So sorry for the troubles today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2018-11-19 15:44 UTC, resolved after 3.5 h, 1 update(s).
- Title
- Indexing problem impacting 1/12 of customers
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc
Help Scout profileRecent Help Scout incidentsAll outages on November 19, 2018Help Scout in November 2018MarkdownJSON