# Help Scout: Indexing problem impacting 1/12 of customers

> Help Scout status incident “Indexing problem impacting 1/12 of customers” on 2018-11-19: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc
Last updated: 2018-11-19T19:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-11-19 15:44 UTC · Resolved: 2018-11-19 19:12 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/bzdl77v2rdpc](https://status.helpscout.com/incidents/bzdl77v2rdpc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-11-19 19:12 UTC: We're closing this one out and plan to share a full postmortem in the next few days. So sorry for the troubles today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-11-19 15:44 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc
- Citation: Help Scout, “Indexing problem impacting 1/12 of customers” (2018-11-19 15:44 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc (CC BY 4.0).
- Markdown link: `[Help Scout: Indexing problem impacting 1/12 of customers (2018-11-19)](https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc · Markdown: https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/bzdl77v2rdpc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:13:58.737Z