# Help Scout in November 2018: incidents, uptime and changes

> Help Scout in November 2018: 6 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2018/11
Last updated: 2018-12-01T00:00:00Z

- Incidents posted: 6 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 5, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.65% free of any incident; outage time 0 min, incident time 9 h 42 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2018](https://rewindex.com/company/help-scout/2018/09.md) · Next: [January 2019](https://rewindex.com/company/help-scout/2019/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search and Folder issues](https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk.md) | minor | 2018-11-01 14:02 UTC | 2018-11-01 17:17 UTC | 3.3 h | resolved |
| [Performance and indexing is slower than usual](https://rewindex.com/company/help-scout/incidents/8wnsp2zyzyn0.md) | minor | 2018-11-19 09:12 UTC | 2018-11-19 11:08 UTC | 1.9 h | resolved |
| [Indexing problem impacting 1/12 of customers](https://rewindex.com/company/help-scout/incidents/bzdl77v2rdpc.md) | minor | 2018-11-19 15:44 UTC | 2018-11-19 19:12 UTC | 3.5 h | resolved |
| [Search and Folder issues](https://rewindex.com/company/help-scout/incidents/t3rmtbp2cxt9.md) | minor | 2018-11-20 16:10 UTC | 2018-11-20 16:31 UTC | 21 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/q2bjss5k5wpr.md) | minor | 2018-11-26 16:38 UTC | 2018-11-26 17:20 UTC | 42 min | resolved |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/s38gl6hhqdk1.md) | none | 2018-11-29 15:22 UTC | 2018-11-29 15:59 UTC | 37 min | resolved |

## Cite this

Help Scout posted 6 status incidents in November 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2018/11
- Citation: Help Scout, “Help Scout in November 2018” (2018-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2018/11 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in November 2018 (2018-11-01)](https://rewindex.com/company/help-scout/2018/11)`


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Canonical: https://rewindex.com/company/help-scout/2018/11 · Markdown: https://rewindex.com/company/help-scout/2018/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:43:25.863Z