Greenhouse change history

Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed.

MyGreenhouse job search was unavailable to job seekers in a major-impact outage starting 2026-09-21 16:37 UTC. The incident lasted 38 min and was resolved at 2026-09-21 17:15 UTC; Greenhouse reported identifying the issue and implementing a fix but gave no cause.

Greenhouse reported a major partial disruption affecting job creation and causing multiple confirmation emails to be sent to candidates on Greenhouse Recruiting - Silo 201 and Silo 201. It started at 2026-09-02 08:06 UTC and lasted 26 min, resolving at 2026-09-02 08:32 UTC after a fix was implemented; all services returned to normal.

Greenhouse reported a major partial disruption in Greenhouse Recruiting - Silo 1, affecting user searches, candidate unhire actions, emails, availability requests, referrals, offer letters, scorecards, candidate notes and interview-plan editing. It started 2026-08-05 02:18 UTC and resolved 2026-08-05 13:29 UTC (11 h 10 min); a fix was implemented at 08-05 03:56 UTC.

Greenhouse reported a major incident in which emails might not be sent for customers using custom SMTP routes with Microsoft 365. It started at 2026-06-19 17:24 UTC and resolved at 2026-06-19 22:24 UTC, lasting 4 h 59 min. A fix was implemented by 06-19 21:49 UTC.

Greenhouse reported a major delay in Business Intelligence Connector (BIC) data delivery for Silo 1, affecting customers awaiting that data. The incident started at 2026-06-18 12:35 UTC and was resolved at 2026-06-18 13:02 UTC, lasting 27 min; no cause or fix was stated.

Greenhouse reported a major degradation delaying Business Intelligence Connector (BIC) data delivery across all silos, affecting customers’ access to updated data. It started at 2026-06-17 12:55 UTC and was resolved at 2026-06-18 07:57 UTC, lasting 19 h 2 min; Greenhouse identified the issue and worked on a fix but provided no cause or fix details.

Greenhouse reported a major Adobe Acrobat Sign incident: some customers encountered errors sending offers for signature. It started at 2026-05-28 16:23 UTC and was resolved at 2026-05-28 18:29 UTC, lasting 2 h 5 min. Greenhouse stated Adobe was experiencing an issue and investigating; no specific cause or fix was provided.

Greenhouse’s Harvest API documentation site experienced a major outage starting 2026-05-27 15:08 UTC, leaving customers unable to access the documentation. It lasted 20 h 26 min and was resolved at 2026-05-28 11:34 UTC; Greenhouse said its documentation vendor was working to fix the issue.

Greenhouse Recruiting had a critical outage on Silos 7, 8, and 9 starting 2026-05-22 15:49 UTC, resolved at 2026-05-22 16:25 UTC (36 min). A planned migration hit a core infrastructure scaling limit, dropping customer traffic and causing a full outage for affected customers; Greenhouse rolled back the migration in all customer environments.

Greenhouse reported major performance degradation affecting Greenhouse Recruiting - Silo 1, with delays in job posting, scheduling, webhooks, imports/sync, reports and other async workflows. It started at 2026-05-07 22:23 UTC and was resolved at 2026-05-07 23:42 UTC, lasting 1 h 18 min. A fix was implemented at 22:51 UTC; no cause was stated.

Some live Greenhouse job posts did not appear correctly on external job boards and could show as closed or offline, affecting candidate access to listings. Greenhouse rated the incident major; it started at 2026-03-25 00:04 UTC and was resolved at 2026-03-25 01:30 UTC, lasting 1 h 26 min. Greenhouse reported implementing a fix but gave no cause.

Some customers on Silo 101 were unable to connect to the Greenhouse Harvest API in a major-impact incident starting 2026-03-23 19:38 UTC and lasting 1 h 56 min. Greenhouse implemented a fix at 2026-03-23 19:42 UTC and resolved the incident at 2026-03-23 21:35 UTC.

Greenhouse reported a major incident causing interview scheduling errors for some users, starting 2026-03-18 15:19 UTC and resolved 2026-03-18 17:04 UTC; the reported duration was 1 h 44 min. A fix was applied at 03-18 15:44 UTC, followed by monitoring; no cause was stated.

Greenhouse’s public hosted job boards stopped responding in a critical-impact outage starting 2026-03-11 14:48 UTC. The computed duration was 6 min, with resolution reported at 2026-03-11 14:55 UTC; a fix was implemented, but no cause was stated.

Greenhouse reported a major incident affecting job boards and search-related requests in Greenhouse Recruiting, causing slow or incomplete search results. It ran from 2026-02-17 23:33 UTC to 2026-02-18 00:18 UTC (45 min). Greenhouse implemented a fix and confirmed resolution.