Changes / Greenhouse / Partial Service Disruption

Greenhouse: Major incident: Partial Service Disruption

Summary

Greenhouse reported a major partial disruption in Greenhouse Recruiting - Silo 1, affecting user searches, candidate unhire actions, emails, availability requests, referrals, offer letters, scorecards, candidate notes and interview-plan editing. It started 2026-08-05 02:18 UTC and resolved 2026-08-05 13:29 UTC (11 h 10 min); a fix was implemented at 08-05 03:56 UTC.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 60%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Partial Service Disruption
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-05 02:18 UTC
AddedResolved time#5
Before: not present
After: 2026-08-05 13:29 UTC
AddedAffected components#6
Before: not present
After: Greenhouse Recruiting - Silo 1, Silo 1
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing a partial disruption affecting searching for a user, processing candidate unhire actions, sending emails and availability requests, submitting referrals, generating offer letters, submitting scorecards, adding candidate notes, and editing interview plans in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Partial Service Disruption (this change)
Greenhouse reported a major partial disruption in Greenhouse Recruiting - Silo 1, affecting user searches, candidate unhire actions, emails, availability requests, referrals, offer letters, scorecards, candidate notes and interview-plan editing. It started 2026-08-05 02:18 UTC and resolved 2026-08-05 13:29 UTC (11 h 10 min); a fix was implemented at 08-05 03:56 UTC.
Major incident

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