# Greenhouse: Major incident: Partial Service Disruption

**Summary:** Greenhouse reported a major partial disruption in Greenhouse Recruiting - Silo 1, affecting user searches, candidate unhire actions, emails, availability requests, referrals, offer letters, scorecards, candidate notes and interview-plan editing. It started 2026-08-05 02:18 UTC and resolved 2026-08-05 13:29 UTC (11 h 10 min); a fix was implemented at 08-05 03:56 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-05 02:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hsg9j1jmpmyd](https://stspg.io/hsg9j1jmpmyd)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)
- Versions: before (none: first archived) → after incident\_version:227/ymktldgbcdqp@8ca7a985260d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial Service Disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-05 02:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-05 13:29 UTC
```

**6. Added: Affected components**

```diff
+ Greenhouse Recruiting - Silo 1, Silo 1
```

**7. Added: Update** (investigating) · 2026-08-05 02:18 UTC

```diff
+ We are currently experiencing a partial disruption affecting searching for a user, processing candidate unhire actions, sending emails and availability requests, submitting referrals, generating offer letters, submitting scorecards, adding candidate notes, and editing interview plans in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.
```

**8. Added: Update** (identified) · 2026-08-05 02:40 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-08-05 03:56 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-08-05 13:29 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-05 02:18 UTC | Major incident: Partial Service Disruption (this change) | degradation |

All Greenhouse changes: [timeline](https://rewindex.com/company/greenhouse/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia895e097173843 · Markdown: https://rewindex.com/change/ia895e097173843.md · JSON: https://rewindex.com/api/v1/changes/ia895e097173843 · Generated 2026-10-18T00:39:25.884Z