Changes / Greenhouse / Onboarding UKG Pro Issues
Greenhouse: Major incident: Onboarding UKG Pro Issues
Summary
Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Onboarding UKG Pro Issues
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After: major
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After: resolved
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After: 2026-10-16 22:44 UTC
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After: 2026-10-17 04:24 UTC
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After: HRIS Link - HRIS Link - UKG, HRIS Link - UKG
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After: We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration
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After: Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Onboarding UKG Pro Issues (this change) Greenhouse reported a major HRIS Link UKG Pro Onboarding Integration incident: some customers’ new hires could fail to sync to UKG. It ran from 2026-10-16 22:44 UTC to 2026-10-17 04:24 UTC (5 h 40 min). Greenhouse implemented a fix and said it was restoring affected connections and would resend pending hires; no customer action was needed. | Major incident |
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